Director – Change, Culture, and Experience

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City of Hope

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

🔬 Science

🤝 Non-profit

💰 $5.4M Grant - City of Hope on 2024-05

Biotechnology • Science • Non-profit

City of Hope is a nonprofit, NCI-designated comprehensive cancer center and research hospital near Los Angeles that provides patient care, conducts translational biomedical research, and offers education and clinical trials across a national network. It focuses on cancer, diabetes, and other life‑threatening diseases, combining clinical services, laboratory science, training and community outreach to develop new treatments and support patients and families.

📋 Description

• Lead the development and execution of enterprise-wide change management strategies that enable successful organizational transformation. • Partner with executive leaders to design and implement change approaches that support business objectives, culture, and employee experience. • Oversee complex, cross-functional change initiatives and provide strategic direction to ensure successful adoption and business outcomes. • Serve as a trusted advisor to executive leadership on change management, organizational effectiveness, culture, and employee experience strategies. • Establish and govern system-wide frameworks, methodologies, tools, and standards for change management and change leadership. • Build enterprise capability through training, coaching, advisory services, and reusable tools that enable leaders to effectively navigate change. • Guide leaders through high-impact, high-ambiguity organizational challenges by aligning stakeholders and driving consensus. • Lead and develop a high-performing team responsible for delivering enterprise change initiatives and portfolio support services. • Partner across business functions to integrate communication, culture, experience, and change strategies into a cohesive organizational approach. • Drive continuous improvement by evaluating emerging industry trends, best practices, and innovative approaches to organizational transformation.

🎯 Requirements

• Bachelor’s degree required; degree in Organizational Development, Human Resources, Business Administration, Industrial/Organizational Psychology, or a related discipline strongly preferred. • 8–10 years of progressive experience in change management, organizational culture, employee experience, or related disciplines. • 3+ years advising executive leaders on organizational design, transformation, talent strategy, or enterprise change initiatives. • Deep expertise in change management, organizational culture, employee experience, operating models, organizational design, engagement, and human-centered design. • Demonstrated success leading teams and complex projects within large, matrixed organizations. • Experience partnering directly with executive and senior leadership teams on high-impact strategic initiatives. • Exceptional ability to influence without authority, navigate ambiguity, and align diverse stakeholder groups around shared goals. • Strong executive presence with outstanding communication, facilitation, and storytelling skills. • Advanced proficiency in Microsoft Office and the ability to create executive-level strategy materials, decision frameworks, and presentations. • Experience in top-tier consulting environments, healthcare, research, or similarly complex organizations is highly desirable.

🏖️ Benefits

• Comprehensive Benefits