RN Patient Navigator

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🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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City of Hope

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1913

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🔬 Science

💰 Grant on 2022-02

Healthcare Insurance • Pharmaceuticals • Science

City of Hope is a leading cancer research and treatment organization in the United States, recognized as one of the nation’s top hospitals for cancer care. With a legacy of over 100 years, City of Hope specializes in treating cancer as well as other life-threatening diseases such as diabetes and HIV/AIDS. The organization operates a national network of cancer centers, including comprehensive cancer centers with advanced treatments and personalized patient care. City of Hope is also a hub for forward-focused research and innovation, transforming laboratory breakthroughs into real patient treatments. Additionally, it offers extensive academic programs aimed at exploring the latest advancements in medical research and therapies.

📋 Description

• Functions as a member of the multidisciplinary team as an advocate and educator for patients from the initial intake phone assessment, through diagnostic studies, diagnosis, and treatment plan. • Utilizes the nursing process, including assessment, diagnosis, planning, implementation, and evaluation to navigate new patients through the intake and evaluation process to treatment plan. • Evaluates whether the patient’s condition makes them an appropriate candidate for travel and treatment. • Serves as a liaison between the patient and family, primary care physician, internal and external care providers, specialists, and referring providers. • Acts in compliance with hospital site and enterprise policies/procedures as well as the state specific Nurse Practice Act. • Uncover and assess cancer treatment history which includes diagnosis, type of treatment, names and addresses of treating physicians and or facilities. • Works closely with OIS representatives and new patient schedulers when evaluating patient’s appropriateness for visiting the organization. • Complete preadmission clinical evaluations and makes recommendations assessing the patient’s needs related to the medical diagnosis, treatment providers, treatment options and financial resources. • Ensure proper and timely documentation in patient’s EMR and all outside records, imaging is received and current for evaluation. • Follow patient through treatment decision to ensure there are no gaps in care to keep the patient moving timely through to treatment decision, resolving barriers as they arise. • Promote inter and intra departmental collaboration, nurture relationships with others and is viewed positively by co-workers. • Respond appropriately to negativity, seeks to promote understanding and mutual achievement of goals. • Utilize brand platform for consistent deployment of services. • Seek opportunities for organization improvement, consistently apply thinking to departmental operations to enhance or improve services. • Demonstrate an orientation toward achievement and professional growth, actively seek and initiate self-improvement through continuing education and/or participation in work projects that offer developmental challenges. • Facilitate and/or assist with admissions via the intake process. • Collaborate and develop plans of care (huddles) with teams from intake, medical oncology, specialty clinics and CAM ensuring the patient is educated on the proposed plan of care. • Provide clarity and address concerns the patient and family may have. • Facilitate multi-disciplinary patient education to ensure a thorough understanding of the proposed plan of care. • Act as liaison between Oncology Information Services (OIS) and the Medical Center care providers in all aspects of service recovery anticipating the needs of the patient. • Facilitate a positive interaction between OIS and the Medical Center to ensure optimum attention to the Mother Standard of Care. • Carry own share of responsibility and willingly help others. • Support the goals of the department and participates in department performance improvement. • Attend required staff meetings. • Plan workflow to assure timely completion of relevant responsibilities. • Ensure that encounters are documented, new chart is complete and contains necessary items for physician. • Apply problem solving techniques to the intake evaluation process. • Assess special travel needs and work closely with support staff to ensure all details are coordinated for the upcoming patient visit. • Demonstrate knowledge of patient safety goals relevant to the work environment. • Demonstrate knowledge of hospital variance reporting system and appropriate management procedures for unexpected occurrences. • Demonstrate appropriate response to organizational disaster codes. • Complete annual department Hazardous Communications Training. • Complete required CE Direct. • Consistently follow organizational guidelines for effective hand hygiene. • As indicated, follow guidelines for standard and transmission-based precautions. • Adhere to facility policies and procedures including assisting in maintaining the Joint Commission standards.

🎯 Requirements

• Graduate of an accredited school of nursing • State-issued Registered Nursing (RN) license. • Successful completion and verification of the California state registered nursing license within 90 days of employment. • BLS • Oncology Certified Nurse highly preferred

🏖️ Benefits

• No benefits mentioned.