Implementation Consultant

🕒 June 26

🇺🇸 United States – Remote

💵 $54.1k - $75.7k / year

⏰ Full Time

🟢 Junior

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

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CivicPlus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2001

📋 Compliance

🏛️ Government

☁️ SaaS

Compliance • Government • SaaS

CivicPlus is a leading provider of technology solutions for local governments, aimed at transforming the way municipalities operate and engage with their residents. With over 25 years of experience, CivicPlus offers a broad range of software solutions designed to automate processes, digitize services, and enhance civic experiences, all while ensuring compliance and accessibility. Their offerings include municipal websites, mass notification systems, social media archiving, 311 CRM system, and agenda and meeting management, among others. CivicPlus focuses on delivering a modern government experience, providing flexible, scalable, and customizable solutions to meet the complex needs of public sector operations. Their technology is trusted by over 10,000 local governments and is designed to improve communication, streamline workflows, and increase civic participation and satisfaction.

📋 Description

• Manage and oversee customer implementation projects, coordinating efforts between customers and applicable CivicPlus departments • Complete project scope documentation, create timelines, and help keep projects moving toward original timeline expectations • Lead training sessions virtually and in person to prepare customers for successful maintenance and operation of their solution • Oversee setup and configuration of software or systems to align with the client environment • Manage small to medium-sized product-specific contracts • Perform or coordinate add-ons as needed by product • Demonstrate a confident understanding of contracts, statements of work, and related terminology, and communicate them effectively • Participate in product improvement and review initiatives • Maintain a high-level understanding of how CivicPlus products work together • Support a strong customer experience throughout all project phases to drive successful delivery of assigned projects

🎯 Requirements

• High school diploma or equivalent • 1 year of applicable experience • Product-specific certifications may be required upon hire • Ability to work at a computer and monitor, sitting or standing, for extended periods • Ability to travel efficiently across a large geographic territory up to 10%. • Ability to reason, judge, compare, calculate, evaluate, and critique written materials, numerical data, customer responses, and other work-related information • Ability to manage multiple detailed tasks and responsibilities accurately while meeting deadlines, goals, and objectives • Ability to speak and present to individuals or groups on technical subjects related to the role

🏖️ Benefits

• Comprehensive health insurance • Dental insurance • Vision insurance • Flexible Time Off • 401(k) plan • Potential Variable Pay: Based on set goals