Customer Service Representative

Job not on LinkedIn

🔥 4 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Claros

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔧 Hardware

⚡ Energy

🤝 B2B

💰 $9.7M Seed on 2025-03

Hardware • Energy • B2B

Claros is a company that develops power-management hardware, including Integrated Voltage Regulators (IVR) and a product called Power Gateway (The Conduit). Their website and materials reference IVR technology and a product named The Conduit, indicating a focus on electrical/power solutions for electronic systems. The site uses marketing and analytics tools to identify visitors, suggesting a B2B go-to-market approach.

📋 Description

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms • Assist clients with luxury and leisure bookings, including changes, cancellations, and special requests • Provide accurate and timely information regarding destinations, services, and policies • Coordinate reservation details and confirm itineraries to ensure accuracy and client satisfaction • Proactively follow up with clients before and after their journeys to ensure a positive experience • Address client questions and concerns with empathy, professionalism, and a solutions-focused approach • Maintain accurate records and update internal systems and booking platforms as required

🎯 Requirements

• Excellent verbal and written communication skills • Previous customer service experience (travel, hospitality, or service-related experience preferred) • Strong organizational skills and attention to detail • Comfortable using computers, booking systems, and digital communication tools • Reliable, proactive, and able to manage multiple client requests efficiently • Genuine interest in hospitality and helping clients plan memorable experiences

🏖️ Benefits

• 100% remote work environment • Flexible scheduling options • Opportunities for professional growth within the company • Access to industry-related perks and discounts (if applicable) • Supportive team culture with ongoing training and development