Customer Success Associate

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $65k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clasp

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🏥 Healthcare

📚 Education

👥 HR Tech

🔥 Funding within the last year

💰 $25M Later Stage VC (Series B) on 2025-11

Healthcare • Education • HR Tech

Clasp is a workforce and student-financial support platform that connects clinical students with employers before graduation and ties employer-sponsored student loan repayment to employment commitments. Focused on healthcare roles (nurses, therapists, radiology techs, CRNAs, PAs, dentists, veterinarians, etc. ), Clasp partners with schools, programs, and health systems to build hiring pipelines, increase retention, and reduce student debt burdens. The company supports students, employers, and universities—claiming 10,000+ students and 1,140+ schools & programs supported—and operates a loan repayment benefit platform (Clasp itself is not a bank; loans referenced are issued by FinWise Bank).

📋 Description

• Serve as the first point of contact for customers via calls, email, and chat • Answer customer inquiries and provide clear information on loan products and statuses • Assist customers with online applications and troubleshooting • Build and maintain positive customer relationships throughout their journey • Address inquiries, resolve concerns, and manage escalated issues • Handle complaints, conduct thorough research, and provide required documentation to external agencies as needed • Collaborate with internal teams to resolve customer issues • Keep customer records accurate and up to date

🎯 Requirements

• Strong communication skills, with an ability to clearly explain loan products • Customer-focused and empathetic • Ability to effectively handle escalated calls • Proactive in resolving issues • Ability to handle a high volume of tasks in a fast-paced environment • Basic technical skills and willingness to learn new tools, including MS Office, loan origination systems, and Zendesk • Strong analytical skills with attention to detail and accuracy • Experience with Financial Aid is a plus, but not required • Prior loan underwriting experience is a plus, but not required • Candidates who require current or future visa sponsorship are not eligible for this role • Must be located in ET/CT time zones

🏖️ Benefits

• Competitive cash and equity compensation • Health benefits (health, dental, & vision) • 401k • Commuter benefits • Flexible PTO policy • Opportunities to grow and perform in a fast-paced environment alongside a stellar team