Director, Master Data

🕒 June 3

🇺🇸 United States – Remote

💵 $160k - $165k / year

⏰ Full Time

🔴 Lead

👔 Director

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HMH

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

🛍️ eCommerce

Education • eCommerce • Professional Development

HMH is an educational company that specializes in providing comprehensive curriculum and assessment solutions across a wide spectrum of subjects. They offer programs and resources for literacy, mathematics, science, social studies, and social-emotional learning for K-12 students. Additionally, HMH focuses on professional development for educators to enhance instructional strategies and improve student outcomes.

📋 Description

• Define and execute the Customer Master Data strategy, roadmap, and operating model. • Establish clear ownership for customer master entities, attributes, hierarchies, and identifiers across systems. • Serve as the enterprise decision authority for customer master standards, policies, and resolution of data conflicts. • Align customer master data priorities with go-to-market readiness, integrated HMH / NWEA execution, and platform transformation initiatives. • Design and lead the Customer Master Data governance framework, including data ownership, stewardship, decision forums, and escalation paths. • Ensure consistent application of match, merge, balance, and hierarchy logic across systems supporting customer identity and structure. • Provide oversight and direction to customer account maintenance, stewardship, and data operations teams. • Identify and mitigate single points of failure, process gaps, and execution risk related to customer data. • Lead customer master data strategy and governance for digital product ecosystems, ensuring accurate data support for digital access, entitlement, provisioning, and user lifecycle management across platforms.

🎯 Requirements

• 10+ years of experience in Master Data Management, Data Governance, or Enterprise Data Operations. • Experience managing customer or user data supporting digital products, platforms, or SaaS solutions, including identity, access, and entitlement models. • Proven leadership experience owning customer or account master data in complex, multi-system environments. • Deep understanding of customer data concepts including accounts, organizations, contacts, hierarchies, identifiers, and lifecycle management. • Experience partnering across Operations, IT, Finance, and Commercial teams. • Demonstrated ability to operate both strategically and hands-on in dynamic environments.