Customer Service Manager

🔥 4 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $55k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ClearOne Advantage

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

💸 Finance

👥 B2C

💳 Fintech

💰 $1.5M Seed Round on 2014-06

Finance • B2C • Fintech

ClearOne Advantage is a debt settlement company dedicated to helping individuals find relief from burdensome debt. The company offers a range of services including debt settlement, debt consolidation, credit counseling, and debt management. Their goal is to help clients achieve financial independence by creating personalized plans that fit their budget and help save money. ClearOne Advantage supports clients through every step of the debt resolution process, emphasizing transparency and providing resources to improve financial literacy. The company does not charge upfront fees, and fees are only collected after a successful debt settlement has been achieved. With a strong customer service focus, ClearOne Advantage aims to be a trusted partner for clients looking to resolve their debt issues and regain financial control.

📋 Description

• Lead, coach, and develop a team of client specialists • Set clear expectations and drive accountability through observations and performance management • Build a culture of motivation, empowerment, and continuous improvement • Train agents and create development pathways that enable them to excel • Champion an excellent client experience across every team interaction • Take ownership of client issues and drive strategic, complete resolutions • Build client loyalty and retention throughout the program lifecycle • Develop and implement service procedures that improve the client experience and drive revenue • Deliver and exceed performance goals and key metrics • Analyze data and evaluate results to build action plans for improvement or sustained performance • Prepare and present biweekly team performance decks and participate in monthly and quarterly business reviews • Monitor schedules, resources, and operational priorities to maintain quality and efficiency • Drive change and adaptability within the team with clarity and enthusiasm • Implement strategic processes that improve service quality and support company priorities • Collaborate with internal and external stakeholders at the director level and above • Some travel may be required for in-person business meetings

🎯 Requirements

• Proven experience as a customer service manager or team lead in a related field • Experience with customer service software, CRM systems, and operational tools • Experience managing or working alongside BPO teams strongly preferred • Ability to create and present executive-level performance updates • Experience leading remote teams across multiple time zones • Strategic thinker with strong interpersonal skills and the ability to lead in a fast-paced environment • Strong written and verbal communication skills across all levels of the organization • Bachelor's degree or related field preferred; relevant experience considered equally