CS Manager

Job not on LinkedIn

🔥 4 minutes ago

🏈 Alabama, California, +18 more states – Remote

🏈 Alabama – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $60k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clear Star

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

🏛️ Government

👥 HR Tech

Consulting • Government • HR Tech

Clear Star is a consultancy that focuses on helping government organizations adopt new operational models and enhance their organizational effectiveness. The company specializes in addressing challenges related to leadership culture, high-performance team formation, and overall operational transformation. Clear Star aims to foster self-sufficiency within organizations through a diverse range of tools, including coaching, workshops, and agile methodologies, ensuring that their clients can navigate and thrive in a rapidly changing environment.

📋 Description

• Lead, manage, and inspire a team of Client Service Advocates and Team Leads • Drive team performance across productivity, attendance, quality, and customer experience • Conduct regular 1:1s, set objectives, and deliver coaching • Foster continuous learning and support professional development • Motivate and develop team members through accountability, recognition, and performance feedback • Champion a customer-centric approach and ensure swift, effective issue resolution • Design, implement, and improve client service policies, procedures, and standards • Partner with cross-functional teams and leadership to address client needs and enhance service offerings • Track and measure client service KPIs, including response time, customer satisfaction, and first-touch resolution • Generate performance reports and feedback loops to identify trends and improvement opportunities • Use Domo or comparable platforms to monitor team performance and inform operational decisions • Build collaborative relationships with operations, account management, and leadership

🎯 Requirements

• 2–5 years of experience in a customer service management or supervisory role • 2+ years of Level II client support or technical support experience with a commercial application • Demonstrated ability to lead, coach, and develop a team in a remote or distributed environment • Strong analytical and data-driven mindset • Experience with Domo or comparable data visualization and performance tracking platforms • Proficiency in Microsoft Office Suite • Experience with CRM and ticketing platforms such as Salesforce, Zendesk, or equivalent • Excellent written and verbal communication and interpersonal skills • Strong problem-solving skills with the ability to manage conflict and drive resolution effectively • Highly organized with strong time management skills and the ability to manage competing priorities independently • Proven ability to learn and apply new software tools and systems quickly with minimal supervision • Reliable, secure high-speed internet connection; cable or fiber, with minimum 75 Mbps download / 10 Mbps upload preferred • Dedicated home office space that is noise- and distraction-free, with a strong wireless or wired Ethernet connection • Valid physical address; PO Boxes not supported • Ability and desire to communicate and collaborate with team members via chat and webcam • H-1B Visa Sponsorship is not available for this role

🏖️ Benefits

• Paid healthcare premiums • Paid life insurance premiums • Low-cost dental insurance • Low-cost vision insurance • Company-paid basic life insurance • Company-paid Short-Term Disability policy • Employee assistance program • 401(k) matching up to 4% • Time off • 9 company paid holidays • 2 additional days of paid time off for volunteer activities • Learning and development opportunities • Employee Referral Program