Customer Success Manager

🕒 August 28

🐎 Kentucky, Ohio, +1 more states – Remote

🐎 Kentucky – Remote 🏈 Ohio – Remote 🎸 Tennessee – Remote

💵 $100k - $115k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clearview AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🎖️ Defense

💼 Consulting

📦 Logistics

Defense • Consulting • Logistics

Clearview AI is a U. S. -based company that develops and provides facial recognition software and investigative tools used primarily by law enforcement, government agencies, and the military. Its platform matches images against a very large proprietary database to accelerate suspect identification, criminal investigations, victim recovery, and national security operations, and the company emphasizes accuracy, scalability, and security/compliance for public-sector customers.

📋 Description

• Proactively manage a portfolio of enterprise customers from trial through implementation, ongoing delivery, and expansion • Develop strong relationships with key customer stakeholders and executive sponsors through steering committees, regular virtual/in-person visits, reports, and events • Understand customer needs and priorities to optimize platform use • Identify up-sell and cross-sell opportunities within existing accounts • Increase Net Revenue Retention through proactive strategic engagement and expansion • Communicate application features and product information for new releases and facilitate adoption • Represent the voice of the customer and provide internal product feedback • Collaborate with Product Management, R&D, Marketing, Sales, Finance, and other cross-functional teams • Resolve billing and support inquiries • Coordinate small customer projects • Assist in onboarding new team members • Manage and optimize enterprise accounts, including onboarding, training, ongoing support, customer satisfaction, and retention • Exercise discretion and independent judgment to develop and implement strategies addressing customer needs and challenges • Shape the customer experience, drive adoption, and expand Clearview AI's footprint within enterprise organizations • Perform additional duties as required by the supervisor or CEO

🎯 Requirements

• 8+ years of enterprise software or SaaS customer success/account management experience • Specific experience supporting the public sector (military/government/law enforcement/public safety) • Experience providing product support at the user level • Experience using CRM tools (e.g., SFDC, HubSpot) • Well-organized with excellent time management abilities • Proven ability to collaborate and build strong relationships with customers • Exceptional oral and written communication skills and attention to detail • Passion for technology and public safety • Bachelor's degree or equivalent experience • Ability to travel within United States • Candidates must be located in Kentucky, Indiana, Ohio, or Tennessee

🏖️ Benefits

• Medical, Dental, Vision, STD and LTD Plans • FSA - Medical and Dependent Care • EAP and wellness programs • 13 Paid Holidays • Unlimited PTO • Flexible work environment - 100% remote • 401(k) plan • Stock equity plan participation