Senior Account Manager – Customer Success

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $150k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vetcove

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

📦 Logistics

🏭 Manufacturing

🍽️ Food & Beverage

Logistics • Manufacturing • Food & Beverage

Vetcove is a purchasing platform specifically designed for veterinary clinics, allowing them to consolidate and streamline their ordering processes from various suppliers. The platform enables users to compare prices, check inventory, and manage orders from a single interface, significantly reducing the time and effort spent on procurement tasks. Vetcove is free for veterinarians, with revenue generated from corporations to support its operations. The service is trusted by over 19,000 veterinary hospitals and provides tools for price comparison, order history review, and managing vendor relationships. The aim is to simplify and enhance the purchasing experience for veterinary practices, ensuring cost effectiveness and efficiency.

📋 Description

• Develop, maintain, and grow relationships with key veterinary hospital consolidators • Lead Vetcove’s efforts with veterinary hospital consolidators • Work directly with existing corporate hospital group partners to understand developing needs • Inform long-term company strategy and product development roadmap through customer feedback • Develop strategic relationships with additional veterinary consolidators • Serve as the primary point of contact and trusted partner for corporate and future partners • Manage day-to-day client communication and oversight while acting in a customer success capacity • Design and lead Vetcove’s corporate accounts strategy • Build and maintain relationships with stakeholders and champions within named accounts • Craft narratives and demonstrate customer value through business reviews and strategic touch-points, including phone and on-site meetings • Collect ongoing customer product feedback and establish an effective feedback loop • Create account roadmaps advancing platform goals, account growth, and customer success • Monitor the veterinary consolidation market and adapt to changing market dynamics • Nurture relationships with non-contracted corporate consolidators and communicate Vetcove’s long-term value

🎯 Requirements

• Bachelors Degree • 8+ years in account management • Exceptional verbal, written, and presentation skills • Excellent time and process management skills • Strong analytical skills • Proven success identifying and developing executive relationships • A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment • Must be legally authorized to work in the United States • Vetcove is unable to sponsor work visas • Employment is contingent upon successful completion of a background check

🏖️ Benefits

• 100% remote within the USA • Medical, Dental, and Vision Insurance • Automatic 401k contribution • Employee referral program • At home office set up • Bi-annual company retreats • Open vacation policy • Equity • Monthly team events • Bonus