Manager, Installation and Repair

🔥 7 minutes ago

🐊 Florida, Illinois, +3 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clearwave Fiber

WebsiteLinkedInAll Job Openings

201 - 500 employees

📡 Telecommunications

Telecommunications

Clearwave Fiber is a company dedicated to providing high-speed, reliable fiber optic internet services to both residential and business customers. With a focus on 100% fiber internet, Clearwave offers superior upload and download speeds, no data caps, and premium reliability with 99. 9% network uptime. The company invests heavily in expanding its fiber optic network to reach more than 500,000 locations, delivering connectivity that meets both present and future demands. Clearwave Fiber aims to enhance internet experience by providing straightforward, no-surprises pricing and 24-hour local tech support, tailored to fit the needs of individual homes and businesses.

📋 Description

• Lead day-to-day commercial installation and repair operations • Ensure customers receive an excellent experience throughout installation, service, and repair • Develop and implement strategic plans to improve customer experience and operational performance • Manage daily departmental activities and establish performance expectations and goals • Review service orders and analyze trouble tickets to identify trends, service issues, and improvement opportunities • Lead staffing, training, coaching, and performance management efforts • Establish work priorities and assign resources to achieve KPIs, service levels, and business objectives • Prepare and deliver operational presentations on performance, priorities, challenges, and results • Monitor and manage departmental expenditures within budget requirements • Prepare and analyze operational reports tracking service levels, performance trends, and departmental results • Recommend and/or approve departmental budgets, expenditures, and appropriations • Perform other related duties as assigned

🎯 Requirements

• Bachelor’s Degree in Telecommunications or related field OR five-plus years’ experience in field operations • Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures • Ability to collect, manipulate, and distribute data for effective root cause analysis • Discretion regarding sensitive company information and client lists • Ability to work independently and with others • Strong problem-solving and communication skills • Ability to develop and train a technical field force • Excellent oral and written communication skills • Understanding of OPEX and CAPEX as they relate to field operations • Goals and results-driven • Experience in face-to-face customer interactions • Valid driver's license and clean driving record • Above-average skill level in MS Office suite, including Word, Excel, and PowerPoint • Ability to travel throughout territories • Previous tier II level management experience is a plus • Experience in Head End operations as it relates to content delivery is a plus • P&L responsibility experience is a plus • Familiarity with installing, documenting, operating, and maintaining customized data and telecommunication network solutions • Knowledge of Network Infrastructure Engineering, Network Security, 802.11 Wireless, Voice over IP, Metro-E, Wi-Fi and Managed Wi-Fi, complex network configurations, technical support, and training • Knowledge of broadband technologies, including installing, troubleshooting, and maintaining Fiber Optic, Wi-Fi, and private line services • Advanced working knowledge of Ethernet networks, TCP/IP connections, routing protocols, Wi-Fi, and VoIP codecs • High school diploma • Working knowledge of AC/DC theory as it applies to telecommunications • Successful candidate must be located in Florida, Georgia, Illinois, Maryland, Ohio, or Virginia • Background check, drug screening, and reference checks required as conditions of employment

🏖️ Benefits

• Competitive pay PLUS lucrative bonus plan • Medical, dental, and vision plans – begin upon start • Up to 20 days of PTO • 10 Paid Holidays • Life insurance (self, spouse, children) • Paid time off • 401(k) - 100% company match (vesting and matching starts upon hire, up to 4% of eligible compensation) • Employee Assistance Plan • Employee Referral Plan • Remote work arrangement • Travel as required for the role