Contact Center Support Operator I

🔥 13 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cleveland Clinic

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Cleveland Clinic is a not-for-profit, multispecialty academic medical center located in Cleveland, Ohio. Founded in 1921, it integrates clinical and hospital care with research and education, earning a reputation as one of the largest and most respected hospitals in the country. The health system includes multiple facilities across Northeast Ohio and other locations globally, providing a wide range of specialized services such as cancer care, women's health, dermatology, and cardiovascular care. Cleveland Clinic is accredited by The Joint Commission, which underscores its commitment to high standards in healthcare delivery.

📋 Description

• Answer inbound and internal calls and provide information to callers • Search databases and reference materials to transfer callers to appropriate destinations within established metrics and productivity standards • Navigate the QGenda on-call system to identify on-call providers and process pages or phone calls with patient details • Process special protocols for Main Campus, including Shock Team, LVAD, Patients Plus, Transplant, and Ortho Reconstruction Hotline • Handle calls for multiple hospital sites, including Main Campus, Avon Hospital, Euclid Hospital, Hillcrest Hospital, and South Pointe Hospital • Assist people unable to dial or in emergency situations • Provide relay service for hearing-impaired callers • Answer routine public questions about the organization using electronic databases, tools, and reference materials • Perform data entry, including updating application databases, phone directories, and electronic reference materials • Answer internal medical emergency calls as backup to maintain business continuity • Use Epic to look up patient information and provide appointment details such as location, provider, and date/time

🎯 Requirements

• Applicants must reside in Northeast Ohio • High School Diploma or GED • One year of call or contact center or telephone operator experience OR two years of customer service experience • Preferred: Emergency Medical Dispatch (EMD) Certification • Preferred: Experience in healthcare or a related field • Evening schedule: 3:00 p.m.–11:30 p.m. or 12:00 p.m.–8:30 p.m. • Every other weekend and holiday rotation requirements • Ability to sit for long periods and perform repetitive keyboard and telephone work • Compliance with standard precautions and personal protective equipment • Compliance with annual influenza vaccination program or approved exemption • Successful controlled-substance testing following an offer

🏖️ Benefits

• Annual influenza vaccination or approved exemption required • Equal opportunity employment • Drug-free workplace • Standard personal protective equipment provided/used