Call Center Representative – Medicaid Member Support, Bilingual English/Spanish

🔥 0 minutes ago

🌲 North Carolina, South Carolina – Remote

🌲 North Carolina – Remote 🌴 South Carolina – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Respond to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures • Gather information, assess caller needs, research and resolve inquiries, and document calls • Provide information regarding member eligibility • Assist callers with completing Medicaid applications and provide application status updates • Follow documented policies and procedures, including call handling and escalations • Advocate for Medicaid members to ensure their needs are met • Navigate multiple computer screens and applications • Use five systems to gather information and document in up to three systems • Deliver customer service and resolve complex or escalated customer inquiries while meeting performance goals

🎯 Requirements

• Must be 18 years of age or older • High School Diploma or an equivalent of education required • Must be able to submit to a pre-employment screening • Legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship • Must pass the Call Center – Service Skills Assessment and Internet Speed test • Minimum of 1-year call center experience in telephone customer service or related experience • Computer literacy and ability to use multiple programs and navigate multiple screens • Comfortable working within established processes and procedures • Bilingual English/Spanish role; bilingual skills preferred in the qualifications • Customer service or call center experience preferred • One year of medical insurance or medical office experience preferred • Experience with data entry and database documentation preferred

🏖️ Benefits

• Benefits from day one (medical, dental, vision) for eligible roles • PerkSpot – Employee discount program • Paid time off and holidays • Paid training • Equipment provided • Career growth and advancement opportunities • Supportive and inclusive work environment • No weekend • Bi-weekly pay • Retirement savings plan • Life and disability insurance • Voluntary dental and vision programs