Patient Financial Advocate

🔥 19 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

💸 Financial Planning and Analysis (FP&A)

🚫👨‍🎓 No degree required

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Cleveland Clinic

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Cleveland Clinic is a not-for-profit, multispecialty academic medical center located in Cleveland, Ohio. Founded in 1921, it integrates clinical and hospital care with research and education, earning a reputation as one of the largest and most respected hospitals in the country. The health system includes multiple facilities across Northeast Ohio and other locations globally, providing a wide range of specialized services such as cancer care, women's health, dermatology, and cardiovascular care. Cleveland Clinic is accredited by The Joint Commission, which underscores its commitment to high standards in healthcare delivery.

📋 Description

• Counsel patients and responsible parties regarding payment obligations and available financial assistance options • Explain financial responsibilities, payment options, and collection procedures • Contact insurance carriers and other sources and act as a patient advocate • Initiate collection of required prepays and perform follow-up to maximize collection • Identify and resolve issues involving registration, financial clearance, insurance authorization, billing, explanations of benefits, provider-based billing, governmental requirements, HCAP/FAP policies, MyAccount, and collections • Update and correctly document information in appropriate computer systems • Scan letters of agreement and send clinical clearance notifications • Work remotely from 8:30 a.m. to 5:00 p.m.

🎯 Requirements

• High School Diploma/GED and three years of experience in a customer-facing role with in-person or phone contact OR Associate’s Degree and two years of experience OR Bachelor’s Degree and one year of experience • Must reside in the Northeast Ohio area • Ability to communicate and exchange accurate information • Ability to perform work in a stationary position for extended periods • Ability to work with physical records or operate a computer or other office equipment • In some locations, ability to travel throughout the hospital system • In some locations, ability to move up to 25 lbs. • Follows standard precautions using personal protective equipment as required • Must comply with annual influenza prevention program requirements • Must undergo testing for controlled substances after an offer of employment

🏖️ Benefits

• Annual influenza vaccination or approved exemption program • Equal opportunity employment • Drug-free work environment • Remote work arrangement

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