Patient Service Specialist

🔥 13 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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👻 Ghost score 10%

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Cleveland Clinic

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Cleveland Clinic is a not-for-profit, multispecialty academic medical center located in Cleveland, Ohio. Founded in 1921, it integrates clinical and hospital care with research and education, earning a reputation as one of the largest and most respected hospitals in the country. The health system includes multiple facilities across Northeast Ohio and other locations globally, providing a wide range of specialized services such as cancer care, women's health, dermatology, and cardiovascular care. Cleveland Clinic is accredited by The Joint Commission, which underscores its commitment to high standards in healthcare delivery.

📋 Description

• Provide a comprehensive, proactive “Patients First” experience for patients and visitors • Investigate, triage and resolve patient issues using the established HEART model • Create a welcoming and professional environment and ensure stellar patient experiences • Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and interpreter-service screening and scheduling • Enter and maintain confidential patient information • Recruit, enroll and educate patients on MyChart and Appointment Pass • Welcome and check in patients • Assist with kiosk use, scheduling, pre-registration and MyChart enrollment • Partner with physicians to ensure a smooth and efficient checkout process

🎯 Requirements

• High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and 1 year of experience OR Bachelor’s Degree • Working knowledge of PC window applications • Ability to perform basic math sufficient to process insurance co-pays • Knowledge of medical terminology (preferred) • Demonstrable personal computer keyboard skills (preferred) • Epic experience (preferred) • Dexterity sufficient to operate a PC and other office equipment • Requires extended periods of standing, walking or sitting • Good visual acuity through normal or corrected vision • Must be able to navigate various locations and function in a fast-paced, hectic environment • Ability to lift and transport up to 25 pounds • Follows standard precautions using personal protective equipment as required • Successful controlled-substance testing after an offer • Compliance with Cleveland Clinic’s influenza prevention program, including annual vaccination or approved exemption

🏖️ Benefits

• Equal opportunity employment • Drug-free work environment • Annual influenza vaccination program or approved exemption • Support and appreciation while building a rewarding career • Career growth opportunities across Cleveland Clinic