Scheduling and Pre-Registration Representative I

🔥 18 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cleveland Clinic

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Cleveland Clinic is a not-for-profit, multispecialty academic medical center located in Cleveland, Ohio. Founded in 1921, it integrates clinical and hospital care with research and education, earning a reputation as one of the largest and most respected hospitals in the country. The health system includes multiple facilities across Northeast Ohio and other locations globally, providing a wide range of specialized services such as cancer care, women's health, dermatology, and cardiovascular care. Cleveland Clinic is accredited by The Joint Commission, which underscores its commitment to high standards in healthcare delivery.

📋 Description

• Provide business, financial, and appointment-related services during the pre-access process or before patients present for services via phone • Perform pre-registration for diagnostic testing and surgeries by contacting patients and completing accurate interviews to obtain demographic, insurance, medical, and financial information • Use an estimator tool to provide patients with out-of-pocket expense estimates before the date of service • Provide scheduling, registration, and cash collection access in Epic • Communicate with patients through inbound and outbound calls • Maintain productivity and quality standards • Function as a Super User and serve as a resource for training new caregivers • Cross-train to staff all areas of the department and rotate to different locations/hospitals as needed

🎯 Requirements

• Applicants must reside in Northeast Ohio • High School Diploma/GED • Two years of experience in a customer facing role with in-person/phone contact OR Associate Degree and one year of experience OR Bachelors Degree • Basic PC software application knowledge • Ability to use multiple data systems • Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of a course within one year • Ability to communicate and exchange accurate information • Ability to perform work in a stationary position for extended periods • Ability to work with physical records or operate a computer or other office equipment • In some locations, ability to travel throughout the hospital system • In some locations, ability to move up to 25 lbs. • Follows Standard Precautions using personal protective equipment as required • Must comply with Cleveland Clinic Health System's influenza prevention program, including annual vaccination or an approved exemption • Employment offers are followed by testing for controlled substances

🏖️ Benefits

• Full-time employment • No weekends required • No holidays required • Annual influenza vaccination or approved exemption program • Drug-free workplace with post-offer controlled-substance testing