Voice Communications Specialist

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🗣️ Communications

🚫👨‍🎓 No degree required

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👻 Ghost score 10%

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Cleveland Clinic

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Cleveland Clinic is a not-for-profit, multispecialty academic medical center located in Cleveland, Ohio. Founded in 1921, it integrates clinical and hospital care with research and education, earning a reputation as one of the largest and most respected hospitals in the country. The health system includes multiple facilities across Northeast Ohio and other locations globally, providing a wide range of specialized services such as cancer care, women's health, dermatology, and cardiovascular care. Cleveland Clinic is accredited by The Joint Commission, which underscores its commitment to high standards in healthcare delivery.

📋 Description

• Operate telecommunication telephone console systems and associated equipment to coordinate essential correspondences • Receive and screen incoming and outgoing calls, determine proper routing, and provide system usage information and Foundation directory assistance • Place and record outgoing local, long-distance, and international calls for doctors and hospital personnel • Direct hospital personnel conference-call requests to the conference company • Assist patients with dialing instructions, placing calls, and answering questions • Provide overhead and long-range paging services to FHC and applicable outside callers • Process group alert tests twice daily • Expedite medical emergency and crisis-intervention procedures using paging systems and established procedures • Assist staff with out-of-service pages by performing program changes using page systems • Process calls using SL1 auxiliary telephone backup systems, messaging technology equipment, and alpha units • Assist personnel in contacting on-call physicians and other on-call personnel • Contact on-call physicians to provide outside callers with medical assistance and appropriate services • Operate various systems and facsimile equipment • Send domestic and international telegrams using telex format on CRT • Receive, log, and dispatch incoming telex and facsimile messages

🎯 Requirements

• Applicants must reside in Northeast Ohio • High School Diploma • A minimum of 1 year of Call Center or telephone operator experience OR 2 years of Customer Service experience • Understanding of networking/distributed computing environment concepts and principles of client/server configuration • Excellent knowledge of messaging technology and project management skills • Ability to perform work in a stationary position for extended periods • Ability to operate a computer and other office equipment • Ability to travel throughout the hospital system • Ability to communicate and exchange accurate information • In some locations, ability to move up to 10 pounds • Follows standard precautions using personal protective equipment as required • Required to comply with the influenza prevention program, including obtaining an annual influenza vaccination or an approved exemption • Successful post-offer controlled-substance testing

🏖️ Benefits

• Endless support and appreciation • Equal employment opportunity • Drug-free work environment • Annual influenza vaccination or approved exemption program • Post-offer controlled-substance testing