Learning Solutions Specialist – Knowledge Management, Communications

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $58.4k - $76.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🗣️ Communications

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TopDog Law

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

TopDog Law is a national marketing network and personal injury law firm brand that connects injured individuals with local counsel across the United States. The organization (including Helm Law Group, LLC) focuses on accident and injury cases — car and truck accidents, medical malpractice, birth injuries, nursing home abuse, sexual abuse, slip-and-fall, workers' compensation, and wrongful death — offering free case reviews and contingency-fee representation. TopDog Law operates a network of partner firms licensed in different states, maintains multiple offices nationwide, and emphasizes client communication, advertising-driven outreach, and connecting clients to local licensed attorneys.

📋 Description

• Build, structure, and maintain the organization’s central Knowledge Center • Establish information architecture, taxonomy, and organization-wide standards • Own governance, version control, and audit readiness for all documents • Update process documents when policies or procedures change • Ensure the Knowledge Center is the authoritative, comprehensive source of truth • Translate policies, operational changes, and workflows into easy-to-understand learning assets • Develop and maintain job aids, how-to guides, FAQs, process maps, and Pack Guides • Ensure resources meet clarity, accessibility, compliance, and branding standards • Communicate changes, updates, and new resources to impacted teams • Partner with Instructional Designers to provide clean, accurate, and organized source content • Serve as the intake point for content change requests, fixes, or documentation needs • Triage requests and determine what is handled directly versus escalated to L&D, ID, or Operations • Resolve minor updates or simple fixes to reduce bottlenecks and dependency on SMEs • Monitor patterns, identify gaps, and recommend improvements to the documentation strategy • Partner with Subject Matter Experts, Instructional Designers, L&D facilitators, and operational leaders

🎯 Requirements

• Bachelor’s degree in Communication, Human Resources, Marketing, Education, Training & Development, Knowledge Management, Organizational Development, or related field • 2+ years of experience in knowledge management, technical writing, learning documentation, internal communications, or process documentation • Experience creating job aids, SOPs, process maps, FAQs, or operational documentation • Exceptional written communication and editing skills • Strong organizational and information-architecture skills • Proven experience with Learning Management Systems and Knowledge Base platforms • Ability to write and translate complex policies into clear, actionable content • Strong attention to detail with a focus on accuracy and compliance • Ability to manage multiple requests, prioritize effectively, and meet deadlines • Collaborative and comfortable working across departments • Familiarity with change management and documentation governance • AI certified or demonstrated competency in leveraging AI tools to develop processes and measurements (preferred) • Experience in legal services, customer service, healthcare, call centers, or other highly regulated environments (preferred) • Experience with Salesforce Knowledge Management, Confluence, Jira, Google Suite, Smartsheet, Google Sites, or similar tools (preferred) • Basic understanding of instructional design workflows (preferred)

🏖️ Benefits

• Eligible for performance-based bonus • Medical, dental, and vision insurance • 401(k) with company match • HSA • Life insurance • Disability coverage • Paid time off • Parental leave • Fully remote work arrangement