Retail Training and Communications Specialist

Job not on LinkedIn

🔥 0 minutes ago

🏄 California, Colorado, +18 more states – Remote

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💵 $64.8k - $81k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Communications

👻 Ghost score 0%

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Logo of Deckers Brands

Deckers Brands

1001 - 5000 employees

Founded 1973

🏭 Manufacturing

📦 Logistics

👗 Fashion

Manufacturing • Logistics • Fashion

Deckers Brands is a global leader in designing, marketing, and distributing innovative footwear, apparel, and accessories. Known for its high-quality products and trendsetting designs, Deckers Brands encompasses a portfolio of well-known brands that appeal to diverse consumer segments worldwide.

📋 Description

• Develop and manage global training and communications resources for HOKA retail team members • Lead virtual and in-person training programs across service, operations, product knowledge, and visual merchandising • Create and evolve training resources with brand, global, and regional partners aligned to GTM priorities • Measure effectiveness through NPS, sales performance, audit scores, onboarding, and employee feedback metrics • Communicate priorities that maximize the impact of key programs and operational initiatives • Develop communication strategies tailored by region, audience, and learning style • Represent field perspectives and gather feedback to improve communication effectiveness • Support regional conferences and events with programming, guidelines, and best practices • Plan, produce, and edit leadership video content for retail teams • Monitor eNPS and identify engagement improvement opportunities • Partner with global and regional stakeholders to represent the retail perspective and drive operational excellence

🎯 Requirements

• Bachelor’s degree or equivalent experience • 5 to 7 years of experience in retail and/or training environments • Skilled in global training facilitation • Skilled in LMS optimization • Skilled in digital content creation • Experience in communication strategy • Experience in stakeholder management • Experience in video production • Strong employee engagement skills • Strong presentation skills • Organizational agility • Cross-functional collaboration skills • Interested applicants must reside in one of the approved states: California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Texas, Virginia, Washington, or Wisconsin • PST preferred

🏖️ Benefits

• Competitive compensation programs and bonuses • Financial planning and wellbeing plans • Time away from work / paid time off support • Employee discounts • Community-based programs • Personal and professional development opportunities • Health and wellness programs and offerings

Apply Now

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