Senior Technical Account Manager – Customer Success

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $110k - $150k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

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ClickUp

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

☁️ SaaS

⚡ Productivity

🏢 Enterprise

💰 $400M Series C - ClickUp on 2021-10

SaaS • Productivity • Enterprise

ClickUp is a cloud-based SaaS work management and productivity platform that consolidates projects, docs, chat, time tracking, automations and AI-driven "Super Agents" into a single workspace. It helps teams and enterprises streamline workflows, replace fragmented software stacks, and boost productivity with integrations, customizable agents/workflows, and enterprise-grade security and compliance.

📋 Description

• Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success. • Proactively managing user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities. • Collaborating with customers to identify critical business processes, map them to scalable solutions, and drive efficiency through ongoing refinement and performance insights. • Empowering customers to leverage emerging features and technologies, including AI and automation, to enhance productivity, streamline operations, and deliver real-world impact. • Monitoring seat utilization, adoption trends, and Champion/Stakeholder engagement. • Building and executing adoption plans and account reviews to maintain or improve health. • Identifying risks early and building recovery plans in partnership with the account team. • Delivering ongoing change management and enablement, ensuring customers continue to evolve and mature with the platform.

🎯 Requirements

• Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality. • Familiar with generative AI concepts, prompt design, and automation frameworks. • Exceptional at workflow analysis, process design, and identifying friction points. • Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes. • Comfortable using dashboards and metrics to communicate health, adoption, and ROI. • Executive presence and strong communication skills. • Full accountability for assigned book of business: proactive, organized, and driven to achieve measurable outcomes. • Works cross-functionally with account team, Product, and Sales to align on outcomes.

🏖️ Benefits

• Equity • 401k • Health, Dental, and Vision insurance • Spending accounts • Life & Disability • Paid parental leave • Flexible paid time off • Enhanced employee assistance program • Employee wellness stipend • Professional development stipend