Technical Account Manager

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Axon

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

🔐 Security

🤖 Artificial Intelligence

📚 Education

Security • Artificial Intelligence • Education

Axon is a company dedicated to advancing public safety through innovative technology solutions. It offers a wide range of products and services, including smart weapons such as TASER devices designed for law enforcement and civilian use, body-worn cameras for capturing real-time video evidence, and software solutions for evidence management and situational awareness. Axon also provides VR training to prepare officers for real-life scenarios and drone solutions for tactical support. The company primarily serves law enforcement, federal agencies, corrections, fire, EMS, and other public safety sectors, aiming to create safer communities with their comprehensive safety ecosystem. Axon is committed to responsible innovation and reducing gun-related incidents between police and the public.

📋 Description

• The Technical Account Manager will own the day-to-day relationship with one of Axon’s key customers to build a long-term, strategic partnership. • As the main point of contact for your customer, you will be looked upon to provide best practices and technical expertise to help stakeholders achieve their operational goals through the use of Axon’s products. • You will also work closely with multiple cross-functional teams by providing invaluable insight into customer needs and challenges, helping influence and guide internal product roadmaps and projects. • As someone who wears multiple hats—from project manager to product expert to consultant—you will continually focus on making your customer more efficient and more confident in their daily workflows.

🎯 Requirements

• Bachelor’s degree or equivalent work experience • 3+ years of experience working with major city, enterprise, or similarly complex customers • Proven track record of successfully managing customer relationships and technical projects • Experience with project management and product deployment • Understanding of SaaS, cloud providers/solutions, virtualization, and storage • Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and internet technologies • Ability to articulate technical concepts at a level appropriate to the audience, including clients with varying levels of IT knowledge and skillsets • Unmatched analytical, strategic, and creative problem-solving skills • Excellent interpersonal skills with strong written and verbal communication • Detail-oriented with excellent organizational and time management skills • Demonstrated ability to deal with change and excel in high-stress situations • Experience working with and supporting law enforcement, corrections, public safety, or other governmental agencies • Must be able to pass any required agency background check • Possess a valid driver’s license • Have access to reliable transportation

🏖️ Benefits

• Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • And yes, we have snacks in our offices