Technical Service Account Manager

🔥 0 minutes ago

🌾 Iowa – Remote

🌾 Iowa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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IFF

WebsiteLinkedInAll Job Openings

10,000+ employees

💄 Beauty

⚕️ Healthcare Insurance

Food & Beverage • Beauty • Healthcare Insurance

IFF is a global leader in the creation of flavors, fragrances, food ingredients, and health & biosciences. The company leverages cutting-edge science and creativity to develop sustainable solutions across various industries, enhancing food and beverage experiences, personal care products, and more. With a strong commitment to environmental and social governance, IFF focuses on innovation and responsible sourcing to improve lives and elevate everyday products.

📋 Description

• Provide specialized technical and scientific support for enzyme and yeast applications in customer environments • Collaborate with sales teams during customer meetings, trainings, and onsite visits • Serve as an internal technical expert on assigned product lines, applications, and limitations • Conduct routine plant visits to perform process audits, lab analysis, and performance optimization • Analyze process and laboratory data to identify improvement opportunities and make recommendations • Develop tools or models to enhance data analysis and technical decision‑making • Deliver customer training on product selection, application, and optimization • Provide post‑sale technical troubleshooting during product testing and implementation • Support account planning and identify business development opportunities from a technical and commercial perspective

🎯 Requirements

• Bachelor’s or Master’s degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related) • 3–4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar) • Strong analytical and problem‑solving skills with the ability to interpret technical data • Proficiency with Microsoft Office; experience with JMP or other statistical software preferred • Customer‑focused mindset with strong relationship‑building skills • Self‑motivated and results‑oriented, able to work independently • Strong organizational skills and ability to prioritize in a dynamic environment • Ability to collaborate effectively across Sales, Marketing, and R&D • Willingness to travel 50% or more

🏖️ Benefits

• Medical • Dental • Vision • 401k • Vacation • Holidays • 16 weeks paid parental leave (maternity and paternity) • Annual bonus plan