HelpGrid
51 - 200 employees
Founded 2015
🤝 B2B
☁️ SaaS
B2B • Customer Service • SaaS
HelpGrid is an all-in-one call center that excels in providing exceptional customer service by enhancing customer experiences and maximizing sales conversions. The company offers 24/7 support with live agents and specializes in cart recovery, ensuring businesses can recover abandoned sales effectively. HelpGrid's software integrations enable a seamless connection with various e-commerce platforms, aiming to increase revenues for its clients by recovering lost sales and improving customer satisfaction.
Account Manager – English/Spanish
🔥 0 minutes ago
🗣️🇪🇸 Spanish Required
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HelpGrid
51 - 200 employees
Founded 2015
🤝 B2B
☁️ SaaS
B2B • Customer Service • SaaS
HelpGrid is an all-in-one call center that excels in providing exceptional customer service by enhancing customer experiences and maximizing sales conversions. The company offers 24/7 support with live agents and specializes in cart recovery, ensuring businesses can recover abandoned sales effectively. HelpGrid's software integrations enable a seamless connection with various e-commerce platforms, aiming to increase revenues for its clients by recovering lost sales and improving customer satisfaction.
📋 Description
• Own client relationships and drive growth for a portfolio of e-commerce clients • Develop proactive growth strategies, not just reactive problem-solving • Collaborate cross-functionally to get clients what they need quickly
🎯 Requirements
• Fluent in both English and Spanish (Mandatory) • 3+ years of Account Management, Customer Success, Client Services, or similar client-facing experience. • Strong relationship management and communication skills. • Experience interpreting data and using metrics to guide client conversations. • Highly organized with the ability to manage multiple priorities simultaneously. • Self-starter with excellent problem-solving skills and a proactive mindset. • Ability to work independently while collaborating across cross-functional teams.
🏖️ Benefits
• Performance-based commission on top of base salary • Remote-first culture with a genuine support system (you'll be paired with an experienced teammate during onboarding)
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