General Manager, Phones

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $262.9k - $394.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 0%

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Clio - Cloud-Based Legal Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

☁️ SaaS

⚖️ Legal

🔐 Security

SaaS • Legal • Security

Clio is a cloud-based legal technology company that provides comprehensive legal practice management software for law firms. The platform offers a range of solutions including client intake, billing, document management, and calendaring to streamline law firms' operations. Clio is designed to improve the efficiency of legal practices by automating administrative tasks and providing secure, reliable data storage with a strong focus on data security. The software is enhanced with features that accommodate different areas of legal practice, and it integrates with over 250 other tools to optimize workflow for legal professionals. Clio serves solo practitioners as well as small to large law firms worldwide.

📋 Description

• Own Clio Phones performance end to end, including operating metrics and full P&L ownership as the business matures • Build the operating plan and investment model with Finance • Serve as Clio's market authority on legal-vertical voice • Run the business review cadence, own OKRs, and report performance and recommendations to Clio's executive team • Partner with Sales, Customer Success, Marketing, Product, Engineering, Support, Legal, Tax and Finance • Own launch sequencing, positioning, demand partnership, retention and expansion • Lead, hire and retain domain phone experts • Own milestones, manage risk, and hit value-creation targets in the deal thesis • Own number inventory and porting at volume • Own carrier and vendor relationships, including SLAs, redundancy, routing quality, rate management, invoice reconciliation and commercial terms • Own reliability, including uptime targets, monitoring, status page, incident escalation and post-incident review • Own fraud controls, including toll-fraud detection, spend caps and account security • Own the recurring compliance calendar and telecom tax filing cadence with Legal and Tax • Lead a cross-functional pod through influence • Stand up a dedicated Phones Operations team covering porting, provisioning, carrier escalation and compliance operations • Recruit and develop people who treat AI fluency as part of the craft • Own the partner portfolio and represent Clio Phones with customers, partners, industry bodies and at Clio events

🎯 Requirements

• 8+ years in UCaaS, VoIP, CPaaS or telecom, including 4+ years in a senior leadership role owning a voice business line or a voice operations organization • Deep, hands-on command of number porting, carrier management, 911, and US and Canadian telecom regulation (FCC, CRTC, state commissions) • Experience launching or scaling phones inside an SMB software company, or running voice operations at a provider serving SMB customers • Fluency in voice economics: carrier cost, cost to serve, contribution margin, churn • Enough depth in SIP, networking and session border controllers to challenge engineering and diagnose escalations • Executive-level negotiation, including multi-year commercial deals with carriers or channel partners • Demonstrated results moving GTM and engineering organizations you did not control • Decision-making under ambiguity • Ability to work scrappily and structurally, building scalable systems • Ability to explain complex telecom problems simply to customers, reps and executives • Credibility with a professional-services audience • Legal, legaltech or regulated-industry experience is a strong advantage • Preferred: launched phones inside a vertical SaaS platform • Preferred: built a porting or voice operations team from scratch • Preferred: integrated an acquired product and team into a larger platform • Preferred: Canadian telecom experience

🏖️ Benefits

• Competitive, equitable salary • Top-tier health benefits, dental, and vision insurance • Hybrid work environment • Flexible time off policy, with an encouraged 20 days off per year • EAP benefits for you and household members, including counseling and online resources • 401k matching • Child Education Savings • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years • Accessibility accommodations during the recruitment process