Customer Support – Privacy Consultant

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🔥 1 hour ago

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Cloaked

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🔐 Security

👥 B2C

☁️ SaaS

Security • B2C • SaaS

Cloaked is a consumer-focused privacy and security company that helps individuals remove and mask personal data, fight surveillance, and recover from identity theft. The service removes personal information from 1,000+ people-search and broker sites, provides phone-number and email aliases (masked inboxes), spam-call blocking (Call Guard), dark web and SSN monitoring, a VPN, password management, masked virtual cards (Cloaked Pay beta), and $1M identity theft insurance with 24/7 support. Cloaked offers free safety scans, family and enterprise options, ongoing monitoring and alerts, opt-out guidance, and resources/research advocating for stronger privacy protections.

📋 Description

• Perform the best in class privacy support to the world • Help users' subscription states, account details and other customer requests • Work with the team to ensure workflows that satisfy users, efficiently • Ensure that our most common inquiries are resolved within a week • Serve as a primary point of contact for Cloaked users • Proactively engage with customers to understand their goals, challenges, and use cases • Develop and execute account plans to drive product adoption, customer satisfaction, and retention • Serve as the escalation point for complex technical issues, providing expert guidance to resolve challenging customer problems • Collaborate with the product development team to address recurring issues and contribute to product improvements • Stay up-to-date with the latest trends and technologies in password management and online security to provide informed support • Become an expert in our product offerings and stay updated on new features and updates • Conduct product training sessions and create educational content to help customers maximize the value of our solution • Collaborate with the product team to share customer feedback and contribute to product development strategies

🎯 Requirements

• Experience working directly with customers or users and solving problems • Experience in the technology sector is required, with a deep interest in the industry, trends, and the ability to connect with a tech-savvy audience • Exceptional written and verbal communication skills are crucial to effectively engage with our community and convey our brand's values and mission • Must be able to adapt to new problems and resolve them • Experience in creating support resources such as videos, tutorials, or documentation is a plus, as it can enhance the user experience and provide valuable assistance to community members