Customer Support – Privacy Consultant

Job not on LinkedIn

🕒 July 27

🇺🇸 United States – Remote

💵 $25 - $30 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cloaked

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🔐 Security

👥 B2C

☁️ SaaS

Security • B2C • SaaS

Cloaked is a consumer-focused privacy and security company that helps individuals remove and mask personal data, fight surveillance, and recover from identity theft. The service removes personal information from 1,000+ people-search and broker sites, provides phone-number and email aliases (masked inboxes), spam-call blocking (Call Guard), dark web and SSN monitoring, a VPN, password management, masked virtual cards (Cloaked Pay beta), and $1M identity theft insurance with 24/7 support. Cloaked offers free safety scans, family and enterprise options, ongoing monitoring and alerts, opt-out guidance, and resources/research advocating for stronger privacy protections.

📋 Description

• Provide best-in-class privacy support to users • Help users with subscription states, account details, and other customer requests • Work with the team to ensure efficient workflows that satisfy users • Resolve common inquiries within a week • Serve as a primary point of contact for Cloaked users • Proactively engage with customers to understand their goals, challenges, and use cases • Develop and execute account plans to drive product adoption, customer satisfaction, and retention • Serve as the escalation point for complex technical issues • Collaborate with the product development team to address recurring issues and contribute to product improvements • Stay current with trends and technologies in password management and online security • Become an expert in Cloaked’s products, features, and updates • Conduct product training sessions and create educational content • Share customer feedback with the product team and contribute to product development strategies

🎯 Requirements

• Experience working directly with customers or users and solving problems • Experience in the technology sector is required • Deep interest in the technology industry and its trends • Ability to connect with a tech-savvy audience • Exceptional written and verbal communication skills • Ability to adapt to new problems and resolve them • Startup or growth-stage company experience • Interest in data and analytics • Passion for security and internet ethics • Must respect customers’ privacy • Availability to work 9:00AM to 5:00PM Pacific Time • Openness to working the weekend shift