Customer Success Manager – High Velocity

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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CloudBees

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

🤝 B2B

💰 $95M Debt Financing on 2021-12

Software • B2B • DevOps

CloudBees is a leading provider of DevOps solutions, specializing in optimizing and managing the software development lifecycle through its advanced Continuous Integration and Continuous Delivery (CI/CD) capabilities. By leveraging Jenkins, CloudBees enables developers to streamline workflows, automate processes, and enhance software delivery across hybrid and multi-cloud environments. CloudBees empowers organizations to optimize developer experiences through features like security and compliance management, feature management, and smart testing, ensuring seamless integration of tools within the DevOps ecosystem.

📋 Description

• Own post-sale success for high-velocity customers across Feature Management, Smart Tests, and future high-velocity products. • Build mutual success plans with customers based on current state, desired outcomes, product usage, business goals, and adoption blockers. • Drive product adoption, customer engagement, and measurable value realization. • Establish customer cadences such as onboarding checkpoints, success reviews, virtual QBRs, and scaled digital touchpoints. • Identify at-risk customers early and coordinate internal action before renewal cycles become firefighting exercises. • Define the customer engagement model for strategic, growth, and scaled customer segments. • Create customer tiering based on ARR, growth potential, renewal timing, risk, brand value, usage, and expansion opportunity. • Build playbooks for adoption, value realization, support risk, onboarding, customer handoffs, and expansion readiness. • Create a scalable framework that future CSMs can inherit and improve. • Use AI and automation where practical to reduce manual work and keep the CSM focused on customer outcomes.

🎯 Requirements

• 5+ years in Customer Success, Account Management, Customer Value Management, or a similar post-sales SaaS role. • Experience managing commercial, high-velocity, PLG, or scaled customer segments. • Strong customer discovery skills: ability to understand current state, business goals, adoption blockers, and value drivers. • Experience building success plans, customer cadences, health models, or account playbooks. • Ability to partner with Sales on expansion and renewal readiness without becoming a sales-only resource. • Strong cross-functional operating ability across Product, Engineering, Support, Sales, and Marketing. • Comfort operating in ambiguity and building process from scratch. • Strong written and verbal communication skills. • Ability to simplify technical concepts for business and technical audiences.

🏖️ Benefits

• Health Insurance • Dental Insurance • Vision Insurance • Short & Long Term Disability • Life Insurance • HSA/FSA • Remote Work Environment • Flexible Time Off • Paid Company Holidays • Parental Leave • Variable Bonus Plan dependent on your role • Stock grant opportunities dependent on your role • 401(k) with Company Match