Loan Servicing Representative

Job not on LinkedIn

🔥 15 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cloudinary

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

☁️ SaaS

🔌 API

🛍️ eCommerce

💰 $100M Secondary Market on 2022-02

SaaS • API • eCommerce

Cloudinary is a leading provider of a cloud-based platform that allows businesses and developers to manage, transform, and deliver rich media content including images and videos. The platform offers a range of solutions such as digital asset management (DAM), programmable media APIs, low-code workflow automation, and generative AI for media content. Cloudinary's services are designed to enhance performance, streamline workflows, and improve user experience with tools that include automated image transformations, video APIs, and AI-powered optimizations. Trusted by over 2 million developers and 10,000 enterprises, Cloudinary caters to various industries including media and entertainment, retail, and e-commerce, offering seamless integration capabilities for various technology stacks.

📋 Description

• Assist with recovery efforts on accounts 5 to 80 days delinquent • Help customers with daily interest accrual, payment schedules, and due date change requests • Use auto-dialing and manual calling strategies to connect with customers and arrange payment solutions • Contact customers by phone to collect overdue payments and discuss payment arrangements • Document customer interactions and account activities using collection software and systems • Review delinquent accounts, determine collection strategies, identify at-risk accounts, and escalate complex cases or disputes • Monitor payment trends and proactively engage customers experiencing financial difficulty • Reduce delinquency while meeting collection targets and resolution rates • Collaborate with legal, customer service, and other internal teams • Comply with company guidelines, the FDCPA, and relevant regulations

🎯 Requirements

• High school diploma or equivalent • 0–3 years relevant work experience • Previous experience in collections, customer service, or a related field • Strong negotiation skills • Advanced knowledge of collections processes, payment systems, and applicable collections laws and regulations • Excellent verbal and written communication skills • Strong organizational skills and ability to manage a large portfolio of accounts • Proficiency with collection software and systems and basic office software such as MS Office • Ability to handle difficult or complex customer situations professionally • Ability to work independently with minimal supervision and collaboratively as a team member • Strong attention to detail and accurate account documentation and tracking • Goal-oriented with focus on individual and team performance targets • Ability to maintain composure in high-pressure situations and resolve disputes or complaints efficiently

🏖️ Benefits

• Monthly bonus • Remote work arrangement