Customer Success Manager

🕒 February 25

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CloudSEK

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

🏢 Enterprise

🤝 B2B

💰 $7M Series A on 2021-10

Cybersecurity • Enterprise • B2B

CloudSEK is a cybersecurity company that specializes in digital risk protection and threat intelligence. The company offers various products including XVigil, BeVigil, and SVigil, which provide solutions for external digital risk protection, enterprise attack surface monitoring, and software and supply chain risk protection. CloudSEK's platform utilizes predictive threat analytics to monitor and mitigate cyber threats across multiple domains such as the deep web, dark web, and various attack surfaces. Their solutions help organizations detect data breaches, defend against brand threats, and monitor infrastructure vulnerabilities. With a focus on cyber intelligence, CloudSEK aims to fortify the cybersecurity posture of global enterprises, including Fortune 500 companies, by providing comprehensive threat monitoring and analysis.

📋 Description

• Manage and nurture relationships for a client accounts, ensuring high levels of customer satisfaction and retention. • Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to assess and enhance customer engagement. • Visit customers twice a year to strengthen relationships and understand their evolving needs. • Provide expert guidance on threat intelligence, data leak prevention, and other cybersecurity issues. • Act as a security analyst, offering insights and recommendations based on threats generated by CloudSEK’s platform. • Collaborate with customer security teams to ensure optimal usage of CloudSEK’s solutions. • Develop and execute customer engagement strategies to build strong relationships with key stakeholders, including CXOs and CISOs. • Foster customer champions within client organizations to drive advocacy and referrals. • Generate and share client-specific quality reports, gathering feedback to continuously improve service delivery. • Identify opportunities for upselling and cross-selling CloudSEK’s products and services. • Ensure on-time renewals and maintain a high customer retention rate. • Source referrals and participate in revenue generation activities. • Ensure 100% product usage for features subscribed by the customers. • Conduct configuration reviews and provide recommendations for product enhancements. • Gather and analyze customer feedback to contribute to product development and improvement. • Maintain accurate records of customer interactions and activities in CRM systems. • Contribute to the team by sharing knowledge, conducting training sessions, and writing internal articles.

🎯 Requirements

• 4-5 years of experience in Cybersecurity, Client-facing experience, or a related role in the cybersecurity industry. • Strong understanding of cybersecurity principles, threat intelligence, and digital risk management. • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients. • Proven track record of achieving customer success goals and driving revenue growth. • Ability to work independently and manage multiple accounts simultaneously.

🏖️ Benefits

• Flexible working hours. • Food, unlimited snacks and drinks are all available while at office.