Director, Workforce Management

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $161.5k - $210k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

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Clover Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

🛡️ Insurance

🤖 Artificial Intelligence

Healthcare • Insurance • Artificial Intelligence

Clover Health is a healthcare technology company helping members live their healthiest lives with our Medicare Advantage plans. Focused on seniors who have historically lacked access to affordable and high-quality healthcare, Clover aims to provide care sustainably by improving medical outcomes while simultaneously lowering avoidable costs. They leverage a proprietary software platform, the Clover Assistant, to aggregate patient data and offer real-time recommendations to healthcare providers. Their services include affordable Medicare Advantage plans, a home care program, and they manage care for Medicare Advantage members across several U. S. states.

📋 Description

• Own the CCV workforce plan end to end, translating long-range growth targets into weekly and monthly hiring, onboarding, and readiness goals • Establish operating metrics, forecasting, and reporting covering recruiting conversion, onboarding lead times, attrition, training capacity, and clinician readiness • Build a scalable clinician onboarding model with Clinical, Talent, IT, Operations, and other teams • Determine the appropriate model for preceptors, clinical leads, onboarding cohorts, and frontline management • Establish workforce performance standards and operating rhythms for attendance, cancellation rates, Clover Assistant Touch, productivity, and normalized performance measures • Partner with clinical leaders to align productivity, quality of care, and member experience • Build dashboards, forecasts, and management routines to identify constraints, allocate resources, and address hiring or performance gaps • Create repeatable workforce-management capabilities for Clover Care Services programs • Coordinate Clinical Activation, clinical leadership, Talent, Operations, Finance, analytics, and other partners around an integrated workforce plan • Build the CCV workforce funnel baseline and 2027 growth plan within the first 90 days • Establish a predictable recruiting-to-readiness operating model and launch workforce dashboards within the first 6 months • Help CCV reach clinician-capacity goals ahead of the 2027 AEP cycle

🎯 Requirements

• Experience building or leading workforce planning, capacity management, clinical operations, field operations, or another complex people-scaling function • Experience owning the full workforce funnel from recruiting demand and hiring pace through onboarding, readiness, productivity, performance, and attrition • Experience scaling a high-touch operating model without sacrificing quality, judgment, and human support • Highly analytical, with the ability to turn workforce data into forecasts, metrics, dashboards, and decisions • Ability to balance productivity with quality, accuracy, and member experience • Effective cross-functional operating experience creating alignment and accountability across clinical leaders, recruiters, operators, analysts, and executives • Comfortable moving between strategy and execution in environments where the operating model is still being built • Experience scaling distributed clinicians, field teams, home-based care, or another operationally complex healthcare workforce

🏖️ Benefits

• Competitive base salary • Equity opportunities • Performance-based bonus program • 401k matching • Regular compensation reviews • Comprehensive medical, dental, and vision coverage • No-Meeting Fridays • Monthly company holidays • Mental health resources • Generous flexible time-off policy • Remote-first culture • Learning programs • Mentorship • Professional development funding • Regular performance feedback and reviews • Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities • Reimbursement for office setup expenses • Monthly cell phone & internet stipend • Collaboration with global teams • Paid parental leave for all new parents