Customer Support Specialist I

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Clubessential

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

☁️ SaaS

🤝 B2B

💰 Series unknown on 2016-08

SaaS • B2B

Clubessential is a software-as-a-service company that provides integrated club management technology and digital tools for private clubs, country clubs, yacht clubs, HOAs, and similar membership organizations. Its platform — the Essential Suite — includes club management software, reservations, mobile ordering, POS, mobile apps, CRM, membership analytics and predictive tools, payments, websites, and specialty modules (banquets, marina, spa, tournament management) to streamline operations, improve member experiences, and increase staff efficiency. Trusted by more than 1,300 clubs serving over 2 million members, Clubessential focuses on mobile-first, experience-driven solutions for recruiting, engaging, and retaining members.

📋 Description

• Serve as the first point of contact for incoming client support and service requests via phone, email, chat, and voicemail • Provide level 1 support and troubleshooting for Clubessential products, including accounting, payments, membership, banquets, reporting, hardware integrations, and general IT-related issues such as device setup, connectivity, and system access • Actively listen to assess client needs and deliver effective, value-added solutions • Troubleshoot and resolve client issues in a timely manner, including payment processing and reporting issues • Document all client interactions thoroughly within CRM systems • Identify critical support needs and ensure prompt resolution, including warm transfers to higher-level support teams when required • Monitor client utilization, identify at-risk clients, and contribute to retention and satisfaction initiatives • Collaborate with Product and internal teams to share client feedback and contribute ideas that support product improvement, scalability, and ease of ongoing support.

🎯 Requirements

• Bachelor’s degree in Business Administration, Accounting, Finance, or a related field preferred • Golf/Club Industry experience preferred • Strong technical proficiency with curiosity and drive to learn new software and technologies • Solid understanding of accounting and financial processes • Articulate, confident, and friendly communication skills with excellent grammar • Self-motivated, team-oriented professional with a positive attitude and strong work ethic • Strong problem-solving skills with the ability to think quickly and guide clients to resolution • Ability to multitask and manage priorities effectively in a fast-paced, high-volume environment • Process-oriented mindset with interest in improving and streamlining operations • Passion for delivering exceptional client service through multiple communication channels.

🏖️ Benefits

• Clubessential provides cutting-edge cloud-based software solutions tailored for the private club and collegiate athletic markets. • Exceptional products and services to a diverse clientele including country clubs, golf clubs, yacht clubs, social clubs, and leading collegiate athletic organizations. • Maintain up-to-date product knowledge through product releases, enhancements, and new services. • Act as a trusted advisor to clients, managing expectations and promoting product adoption.