Client Delivery Analyst III – Existing Business

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75.8k - $117.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧐 Analyst

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Velera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

📋 Description

• Meet with clients to discuss specifications for complex projects and determine project options with clients and vendors. • Facilitate meetings with key client personnel. • Complete gap analyses to define system setup requirements. • Provide consulting and guidance on approaches to meet business requirements. • Communicate between client and vendor technical groups and data map technical files between systems. • Execute project plans with client staff and vendors, ensuring technical tasks are completed accurately and on time. • Identify and report outstanding issues and assist with resolution. • Ensure quality throughout implementation processes. • Communicate implementation technical aspects and requirements with third-party vendors and internal project support teams. • Validate system parameters, conduct testing, and modify program parameters when necessary. • Provide technical support during design, development, and implementation phases. • Provide extended-hour post-implementation and after-hours on-call support as needed. • Follow change control and change management processes. • Develop working relationships with clients and internal project team members to deliver complex implementations. • Assist with process improvements, training and mentoring less-tenured analysts, and development of product/service requirement templates and procedures. • Perform other duties as assigned.

🎯 Requirements

• Bachelor’s degree in related field and/or equivalent combination experience and education is required. • Training in Six Sigma Methodology and project management certification preferred. • Seven (7) years of related experience in the payment processing industry required. • Thorough understanding of payment card products, support services and processes required. • Five (5) years of related experience in business or system analysis required. • Three (3) years of client facing project support experience required. • Experience required completing card processing conversions that require migrating data from one processing platform to another. • This role is currently not eligible for sponsorship.

🏖️ Benefits

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program • Remote-first, flexible environment

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