
51 - 200 employees
Founded 2012
📣 Marketing
📦 Logistics
💼 Consulting
Marketing • Logistics • Consulting
Etch is a UK-based digital transformation and customer experience (CX) consultancy that helps established enterprises modernise legacy technology and design customer-centric digital experiences. Using its EtchElevate™ process the company combines experience design, growth marketing, technology and data (including composable architectures, CRM, e-commerce, and AI/ML analytics) and blended “fusion” teams to increase win rates, reduce costs, and accelerate growth. Etch is a Certified B Corporation and offers CX maturity diagnostics, agile delivery models, and short exploratory engagements to de-risk larger transformations.
🔥 1 minute ago
Where this job comes from
Posted on Etch's careers page, not through a job board
First seen by Remote Rocketship 1 minute ago

51 - 200 employees
Founded 2012
📣 Marketing
📦 Logistics
💼 Consulting
Marketing • Logistics • Consulting
Etch is a UK-based digital transformation and customer experience (CX) consultancy that helps established enterprises modernise legacy technology and design customer-centric digital experiences. Using its EtchElevate™ process the company combines experience design, growth marketing, technology and data (including composable architectures, CRM, e-commerce, and AI/ML analytics) and blended “fusion” teams to increase win rates, reduce costs, and accelerate growth. Etch is a Certified B Corporation and offers CX maturity diagnostics, agile delivery models, and short exploratory engagements to de-risk larger transformations.
• Implement complex Epic tools and processes • Proactively support and maintain assigned Epic modules • Scope, plan, and deliver customer requests, break-fix issues, and projects • Serve as the Epic Subject Matter Expert in assigned modules • Aid decisions on application integration and Epic workflow improvements • Implement and document consistent Epic builds using best practices • Take ownership of high-complexity issues • Develop and document customer requirements • Analyze, select, design, develop, and implement revenue cycle information solutions • Develop project work plans and test plans • Coordinate functional design, interface, conversion, and database specifications • Evaluate existing systems and analyze alternative approaches for user requirements • Mentor junior analysts learning the Epic platform • Guide junior analysts in resolving Epic issues and implementing system changes • Facilitate communication with user departments, IT staff, and vendors • Participate in strategic information planning and continuous improvement initiatives • Lead Epic projects independently • Coordinate and conduct meetings; prepare agendas and meeting minutes • Analyze and revise system procedures to resolve complex problems • Prepare documentation, presentations, and reports • Maintain knowledge of corporate policies, regulatory requirements, and information systems security policies
• Associate degree in computer science, information technology or related field • Appropriate Epic Certification(s) Required • Seven years’ experience in Information Technology, Rev Cycle operations, or related field • Three years’ experience Epic • Excellent oral and written communication skills • Service oriented • Able to work independently • Proactive and able to make routine decisions independently • Above average problem-solving skills • Excellent organizational, time management and customer service skills • Proficient in MS Office, Outlook, Excel, PowerPoint and other computer applications
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