Senior Analyst, Operating Effectiveness – Workflow Automation

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $63.4k - $105.6k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Gain understanding of utilization management, claims operations, IT operations, and call center operations. • Develop subject-matter expertise in the company’s technical and operational aspects. • Provide operational expertise to client services and client operations managers in researching and resolving issues and requests. • Work with Operations Product Owners to develop, monitor, maintain, and groom backlogs. • Build presentations and complete analyses to support Operations Product Owner communications to senior management. • Translate business rules into pathway algorithms and evaluate existing pathways for operational efficiencies. • Document and maintain business workflows, pathways, and requirements, or support central teams managing these functions. • Coordinate with key leaders to execute projects.

🎯 Requirements

• High School diploma or GED required. Bachelor’s Degree preferred. • 2+ years of experience in healthcare operations or technology function. • Demonstrated success leading initiatives toward operational improvement in technology and/or the healthcare fields. • Proficiency with MS Word, Excel, and PowerPoint; Visio preferred. • Ability to learn basic SQL queries as needed. • Ability to collaborate with various business partners and organize effectively. • Strong verbal and written communication skills. • Understanding of requirements creation and development. • General understanding of conditional logic. • Ability to read HTML, JAVA, and Visual Basic for Applications preferred. • Agile experience a plus. • Home internet connection through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload speeds when working remotely.

🏖️ Benefits

• Annual bonus plan eligibility • Medical, vision, and dental benefits starting on day one • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Remote work arrangement • Cable broadband or fiber optic internet service requirement for home working

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