Client Delivery Analyst III

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75.8k - $117.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧐 Analyst

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Velera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

📋 Description

• Support successful implementation of complex financial institution debit and/or credit projects through technical tasks and quality checks. • Lead client consultation on business and technical requirements and incorporate requirements into project plans. • Provide technical leadership and coordinate all phases of operational implementation of technical project deliverables. • Meet with clients to discuss specifications and work with clients and vendors to determine project options. • Complete Gap Analysis to define system set-up requirements. • Provide consulting and guidance on approaches to meeting business requirements. • Communicate between technical groups at client and vendor locations and data map technical files between systems. • Execute project plans with client staff and vendors, ensuring technical tasks are accurate and timely. • Identify and report outstanding issues and assist with issue resolution. • Ensure implementation quality and communicate technical requirements with third-party vendors and internal Project Support Team. • Validate system parameters, conduct testing, and modify program parameters when necessary. • Provide technical support during design, development, and implementation phases. • Provide extended-hour post-implementation support and occasional on-site support. • Follow change control and management processes and help less tenured consultants follow them. • Develop relationships with clients and internal project teams to deliver complex implementations. • Identify process improvements. • Train and mentor less tenured Analysts. • Help develop product/service requirements templates and procedural steps. • Complete tasks associated with department projects. • Provide after-hours on-call support for project installations. • Perform other duties as assigned.

🎯 Requirements

• Bachelor’s degree in related field and/or equivalent combination experience and education required. • Training in Six Sigma Methodology and project management certification preferred. • Seven (7) years of related experience in the payment processing industry required. • Thorough understanding of payment card products, support services and processes required. • Five (5) years of related experience in business or system analysis required. • Three (3) years of client facing project support experience required. • Experience required completing card processing conversions that require migrating data from one processing platform to another. • Connex System Experience Highly Desired. • This role is currently not eligible for sponsorship.

🏖️ Benefits

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program • Remote-first, flexible environment

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