Client Delivery Program Manager – CDE PMO

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $84.9k - $131.6k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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Velera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

📋 Description

• Develop and execute client strategic plans with senior Velera leadership and assigned financial institution • Provide centralized oversight of project and product implementations within the FI program • Partner with Client Growth Management, Client Service Delivery, Project Delivery teams, vendors and business units • Support and foster productive client relationships and advocate for the financial institution within Velera • Build resolution action plans, monitor program risks and health, and address project-related issues • Develop strategic roadmaps and manage delivery of FI program initiatives • Plan, execute and deliver multiple programs and projects aligned with client strategic goals • Establish relationships with executives, department heads and project implementation teams • Maintain the FI program management framework, including scope, schedules and resource requirements • Produce program status reports, KPI metrics, client presentations and business reviews • Monitor progress and adherence to schedule, scope and quality standards; identify, mitigate and escalate risks and dependencies • Serve as central point of contact among partners, Velera business units and clients • Manage resolution communications and delivery of card processing implementations, product implementations and strategic initiatives • Serve as management point of contact for project issues and escalated resolution • Lead or participate in cross-functional projects • Consult on solution development and support various Velera departments • Maintain knowledge of PMO tools, products, service applications, regulations and program/project management practices • Travel to financial institution and vendor locations and potentially work onsite with clients for extended periods

🎯 Requirements

• Bachelor’s Degree in related field; preferably in Systems or Business Management or equivalent combination of education and experience preferred • Ten (10) years of experience in a client support environment required • Five (5) years of financial services experience required • Five (5) years of experience in credit, debit and/or eCommerce preferred • Understanding of project management best practices and Six Sigma methodologies preferred • PgMP or PMP preferred • Strong client-facing and influencing skills • Knowledge of partner organizations and platforms • Working knowledge of program management and reporting PMO tools • Knowledge of Velera products and service applications • Understanding of payments regulations, including Dodd-Frank • Knowledge of industry-standard best practices and PMO processes • This role is currently not eligible for sponsorship

🏖️ Benefits

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program • Remote-first, flexible environment

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