Fraud Detection Representative

Job not on LinkedIn

🕒 July 1

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚨 AML and Financial Crime

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Velera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

📋 Description

• Process Fraud Detection cases with consistent, high-quality, courteous, and efficient service to Credit Union employees and members. • Place outbound calls and respond to inbound calls. • Monitor and work complex cases for credit and debit accounts to identify fraudulent activity and prevent potential high-dollar liability. • Use the Falcon Fraud Detection System to mitigate member and credit union losses. • Meet performance targets and requirements for agent advancement via career path. • Navigate tools and resources to address case inquiries. • Multi-task across various systems to mitigate cardholder and credit union losses. • Maintain a high level of service with members and meet performance targets. • Communicate trends and training opportunities to management. • Maintain composure and a calm, professional approach in difficult situations. • Develop and maintain productive working relationships with team members. • Promote and maintain a positive, professional image of Velera’s Call Centers. • Participate in classroom and on-the-job skills and procedure training and review manuals and resources to increase product knowledge. • Report identified risks to the appropriate team and/or management, including Information Security risks. • Support exceptional service to internal and external clients and Velera’s mission, values, and business objectives.

🎯 Requirements

• Minimum six months experience in a customer service or call center experience preferred. • Minimum of one year experience in fraud detection and/or fraud investigation preferred. • High school diploma or equivalent. • Some post high school education desirable. • Basic Computer Skills using Word, Excel, Outlook. • Fraud Detection case processing application knowledge. • Knowledge of Main queue collection, Starstation, 3270, Springboard, Separate Entity, FTQ, VIP, and Travel Strat Queue. • Clear verbal communication, written communication, and reading comprehension in English. • Ability to accurately interpret information and demonstrate problem solving and analytical thinking skills. • Application of good judgment and decision making. • Ability to work efficiently independently and as part of a team. • Regular and reliable attendance. • Secure home office environment free from background noise and distractions. • Reliable private internet connection, not supplied by cellular data; cable or fiber preferred. • Internet speeds of at least 100 Mbps download and 30 Mbps upload consistently. • Computer hardwired directly to modem via Ethernet cord. • Smart device with OS version 8.0 or greater, or Apple iOS version 15.0 or greater; device cannot be rooted or jailbroken. • This role is currently not eligible for sponsorship.

🏖️ Benefits

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program • Performance bonuses • Shift differentials • Language differentials • Remote-first, flexible environment • Velera-provided Ethernet cord