Manager, Client Delivery Experience

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $105.6k - $163.6k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🤝 Client Partner

👻 Ghost score 0%

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Velera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

📋 Description

• Lead technical and professional staff delivering client-facing card processing projects, conversions, configurations, solution setups, and quality assurance testing. • Define requirements and processes for enhancements and new products/services across processing systems and subsystems. • Manage client projects including strategic conversions and product implementations; serve as escalation point for critical issues. • Provide management leadership and supervision using standardized project management processes, tools, and best practices. • Oversee debit and credit platform configurations across multiple vendor processing platforms according to client requirements, SLAs, and change management practices. • Manage project implementation staff and deploy cross-functional teams to deliver implementations. • Oversee system requirements, project plans, technical procedures, conversions, and complex mergers. • Forecast, recruit, develop, and assign resources based on project priorities. • Establish project management principles, timelines, workflows, accountability, and inter-departmental communication. • Promote operational efficiencies and process improvements; support strategic planning and execute strategic projects. • Monitor change events, resolve project issues and delays, and maintain updates on processing-system changes. • Ensure compliance with project management processes and identify continuous improvement opportunities. • Attend offsite meetings at client, Velera, and partner-vendor locations as needed. • Provide presale support, consulting, presentations, and ad hoc technical support. • Maintain KPIs and OKRs and provide after-hours on-call support for installations as needed. • Collaborate with senior leadership and Go-To-Market teams on goals, initiatives, impacts, and resource estimates. • Establish performance standards, reports, procedures, and SLA compliance. • Evaluate project requirements, schedules, risks, dependencies, priorities, and resource needs. • Manage internal/external stakeholder and vendor relationships. • Oversee testing and issue resolution for product releases and unexpected implementation outcomes. • Hire, coach, mentor, evaluate, develop, and manage staff, including performance, compensation, and employment actions. • Direct employee-engagement action plans and ensure duties meet department standards. • Perform other duties as assigned.

🎯 Requirements

• Bachelor’s Degree in related field and/or equivalent combination of experience and education required. • Eight (8) years in credit/debit card and/or financial industry related experience required, inclusive of five (5) years in client project and/or conversion related experience. • Five (5) years management experience preferred. • Working knowledge of card processing systems preferred. • Ability to lead large cross-functional teams and engage with senior leadership internally and externally. • Ability to analyze and assess business impacts. • Demonstrated presentation skills and comfort presenting to all levels of leadership. • Ability to problem solve and remove barriers. • Ability to deliver objectives within established timelines. • Ability to lead team members in planning, tracking and implementation of complex projects while managing multiple priorities and meeting deadlines. • Understanding of Six Sigma and project management best practices. • Thorough understanding of card payment industry, processing systems, and/or related in-house applications. • Ability to read and understand legal/compliance contractual requirements and implement them within agreements. • Demonstrated analytical and quantitative skills. • Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, and Teams. • Ability to travel up to 50% or as needed. • Ability to maintain confidentiality of materials handled. • This role is currently not eligible for sponsorship.

🏖️ Benefits

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program • Remote-first, flexible environment • Psychological safety, wellbeing and belonging