VP, Operations – Digital Solutions

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🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $134.5k - $215.2k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

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Velera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Velera is a company that provides a wide range of solutions for financial institutions, focusing on payment and banking technology. The company offers services in digital card issuance, digital wallets, and provides a co-op pay network and ATM terminal driving. Velera integrates sophisticated scoring and decision-making tools for fraud prevention and identity authentication. It also offers strategic consulting services for growth and marketing. Velera positions itself as a partner in digital banking and financial technology innovation.

📋 Description

• Provide strategic direction, management, and development for staff of leaders, project managers, coordinators, and technical analysts. • Develop business unit strategies supporting Velera’s overall goals and execute defined strategy projects. • Provide input and support to the executive leadership team regarding company strategies and strategic initiatives. • Define requirements and processes for projects and operational processing services for new products, solutions, and enhancements. • Design and implement operational models, policies, and procedures to ensure quality and client service. • Oversee projects and operational processing services, delivering quality results. • Forecast, obtain, and develop resources to meet business unit requirements and drive client support. • Provide pre-sale implementation support and operational consulting. • Travel to client locations and conferences; prepare and deliver presentations to staff, prospective clients, and member credit unions. • Interact with client CEOs and senior credit union executives to ensure client satisfaction. • Develop and manage the operational plan and annual budget for the business unit. • Analyze business unit strategy execution and identify process improvement opportunities. • Direct, develop, and manage operational and subject matter expert teams supporting digital, contact center, and payment solutions. • Manage onboarding, project management, change management, and decommissioning of solutions based on client needs and contractual requirements. • Partner with business units to execute company strategies and projects aligned with revenue and client experience objectives. • Perform other duties as assigned.

🎯 Requirements

• Bachelor’s degree in systems, Business Management, or related field, or equivalent combination of education and related experience required. • Twelve (12) years of experience successfully leading complex implementation projects with a strong emphasis on client-facing and solution onboarding support and satisfaction in the payments industry/financial services required. • Ten (10) years’ experience in managing card processing technology, operations, and/or output production including onboarding, change management, incident resolution, and partner management. • Full understanding of processing platforms, solution functionality, processes and solutions across the industry. • Seven (7) years of direct leadership experience required. • Seven (7) years of client project consultation/management experience required. • Ability to travel to client locations, conferences, offsite meetings, member locations, other Velera locations, and regional locations of Velera vendors. • This role is currently not eligible for sponsorship.

🏖️ Benefits

• Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program • Remote-first, flexible environment • Psychological safety, wellbeing and belonging

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