Director, Advisory Delivery Operations – Project Management

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $127k - $212k / year

⏰ Full Time

🔴 Lead

👷‍♀️ Project Manager

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Coalfire

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Coalfire is a cybersecurity services provider that helps businesses improve their security resilience and streamline regulatory compliance. The company offers expert-led services, including threat-focused cybersecurity programs, compliance automation, risk management, and security advisory services across various industries such as financial services, healthcare, retail, and technology. Coalfire is known for its hacker and defender expertise, and its platforms are designed to fortify clients' cyber resilience, reduce attack surfaces, and accelerate the achievement of compliance objectives like FedRAMP and HITRUST.

📋 Description

• Work independently and collaboratively with a team to support and deliver assigned work activities • Manage an assigned team of project managers, including monitoring performance, conducting reviews and 1:1 meetings, mentoring and coaching, providing time-off coverage, tracking team growth, and managing team needs • Collaborate with Delivery Operations/Project Management Leadership to develop and update project management procedures and standardize delivery, reporting, and optimization across advisory projects • Leverage technology and automation to optimize workflows, drive innovation, and enhance operational efficiency • Create and update training materials and provide ongoing coaching to project managers • Work with Delivery Operations/Project Management Leadership to achieve utilization targets and other key performance metrics • Escalate client and project issues and identify high-risk clients • Collaborate with delivery operations, quality management, sales, and delivery teams to improve customer experience • Execute and control project management work and oversee assigned team performance on client engagements • Guide projects through proactive risk identification, mitigation, and issue management • Coordinate projects, including scheduling, task assignment, client communication, and issue escalation • Create and execute project work plans and revise them as needed • Lead project status meetings covering schedules, data requirements, and assignments • Communicate resource needs and collaborate with teams to assign responsibilities • Interface with clients throughout engagements and interact with multiple levels of client organizations • Establish and maintain positive, collaborative client relationships • Travel for client or internal needs as required, up to 25%

🎯 Requirements

• 10+ years of project management or equivalent job experience • 5+ years of external client-facing experience in a consulting, professional services, technology, compliance, or related environment • 5+ years of experience leading project managers, project management teams, or cross-functional delivery organizations, with demonstrated success as a player-coach • 3+ years of experience adapting technology automations into process improvement strategies • Strong thought leadership in integrating process improvement strategies • Ability to proactively lead client and project escalation and ongoing risk management • Understanding of project/practice management best practices and proven success leading cross-functional project teams independently through the full project lifecycle • Excellent communication skills, including executive-level communication experience • Understanding of essential business practices of a project management team within a professional consulting organization • Strong presentation and organizational skills • Bachelor's Degree in Business Administration or related field • Experience or familiarity with AI automation as a tool for process improvement • Consulting/professional services experience, familiarity with managing large and complex IT projects, cloud platform and compliance experience a plus • Strong understanding of security principles, policies, and industry best practices • Hybrid and Agile delivery methodology experience • Experience building and establishing PMO processes • Hands-on experience with Agile tooling suites such as Jira and Confluence • Experience with Smartsheet • Understanding of resource management best practices • Certified Scrum Master (CSM) or Project Management Professional (PMP) strongly preferred • Lean Six Sigma, ITIL, CISM, Security+, AWS, or GCP cloud certifications preferred

🏖️ Benefits

• Flexible work model allowing work from home or an office • Paid parental leave • Flexible time off • Certification and training reimbursement • Digital mental health and wellbeing support membership • Comprehensive insurance options • Employee resource groups • In-person and virtual events • Annual incentive, commission, and/or recognition programs may be available