Complaint Compliance Analyst I

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $68.9k - $82.7k / year

⏰ Full Time

🟢 Junior

🚔 Compliance

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Coastal

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏦 Banking

💳 Fintech

🤝 B2B

Banking • Fintech • B2B

Coastal is a community bank (Coastal Community Bank) serving the North Puget Sound region that provides personal and business banking products and services. It operates local branches and ATMs while offering checking and savings accounts, home and business loans, treasury management, credit card processing, and online/mobile banking features (including mobile deposit, Zelle, and a mobile app). Coastal also supports embedded finance and fintech partnerships through technology offerings like ZSuite and a CCBX division, emphasizes fraud/security, compliance, and FDIC-insured deposit services (including IntraFi), and markets both consumer and B2B financial solutions.

📋 Description

• Review and respond to customer and regulatory complaints • Support the Bank’s compliance complaints program • Intake complaints and prepare and review complaint responses • Identify complaint root causes and ensure appropriate response and remediation • Track, document, and escalate regulatory issues • Draft and review complex complaints from regulatory agencies and customers for Core Bank and CCBX fintech partners • Log and maintain complaint cases in a GRC tool, including account information and relevant documents • Monitor open complaints daily and ensure responses are completed before deadlines • Follow internal policies, procedures, and regulatory guidelines • Escalate complex cases to senior compliance analysts or management • Support regulatory requests and audits by compiling documentation • Maintain knowledge of consumer protection regulations, including Reg E, Truth in Savings Act, UDAAP, FACTA, Reg Z, Reg B, and the Fair Credit Reporting Act • Report risks and trends to key stakeholders • Collaborate with Compliance, Risk, and Customer Support teams

🎯 Requirements

• Bachelor’s degree, OR an equivalent combination of education and relevant experience • 1+ years of relevant experience in compliance, customer complaints, regulatory risk, or banking operations • Previous experience in complaint management is ideal • Proficient in Microsoft 365 tools, including Excel, SharePoint, Teams, and Word • Strong attention to detail and ability to analyze complaint data and identify trends • Effective written and verbal communication skills • Ability to summarize issues, articulate complex concepts, create reports, and draft clear, compliant responses • Ability to manage multiple tasks, prioritize workloads, and meet deadlines • Willingness to learn and adapt in a regulatory-driven environment • Strong collaboration skills • Familiarity with consumer financial protection laws is preferred • Must be available to work standard Pacific Time business hours, 8 AM–6 PM PT with flexibility, regardless of location • Must be able to work without employment sponsorship

🏖️ Benefits

• Medical Coverage: Choose from three competitive medical plans • Health Savings Account (HSA) with tax advantages and employer contributions • Flexible Spending Accounts (FSA) for healthcare and dependent care expenses • Dental and Vision Insurance • Company-paid basic life insurance, with options for additional coverage • Long-Term /Short-Term Disability (LTD) • Supplemental Hospital Indemnity, Accident Insurance, and Critical Illness coverage • 401(k) retirement plan with company matching • Generous vacation and sick leave policies • 11 paid holidays • Bonus offered

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