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Director, Delivery

đź•’ April 30

🏢🏡 Chicago – Hybrid

đź’µ $154k - $175k / year

⏰ Full Time

đź”´ Lead

đź‘” Director

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Logo of Coates Group

Coates Group

WebsiteLinkedIn

201 - 500 employees

Coates Group is a growing global technology and digital merchandising solutions provider. For almost 60 years, our solutions have enabled impactful connections with some of the world’s leading brands and their customers.Our focus is to create dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, proprietary content management system and industry-leading signage solutions. For example, If you’ve ordered in-store or in the Drive-Thru at McDonald’s somewhere in the world over the last few years, chances are you’ve interacted with our digital solutions.We work in over 50 global markets and have 9 offices worldwide, with global headquarters proudly located in our founding home of Sydney, Australia.Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both of which fuel our purpose of – Creating Connections, Empowering Partnerships and Always Evolving. We are a 2x Australia Good Design Award winner and have completed the largest hardware deployment in Quick Service Restaurant history.We're always researching new policies that our people care about and so, we have now implemented an annual market-competitive bonus program, a new parental leave policy, flexible work options, opportunities for growth, learning and development, and a well-being program called Thrive which equips our Crew with wellness tools and dedicated time to prioritise their health with a Global Wellness Day off to enjoy and recharge, plus a Give Back Day for the opportunity to make an impact on the community. Join our Crew and be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity - (ask us about our Equality + Empowerment Initiatives). We are one Crew with diverse perspectives that make us stronger. And together, we're revolutionising the way the world’s leading brands leverage technology to drive the best customer experiences.

đź“‹ Description

• Define and drive NAM Tech delivery roadmap aligned to overall technology vision • Ensure end-to-end delivery of technical projects • Ensure measurable outcomes for NAM stakeholders and customers • Act as main point of contact for client-facing technical projects • Lead communication with internal and external stakeholders • Build and mentor a high-performing solution delivery organization • Exercise strategic influence across NAM Tech teams • Identify risks early and create mitigation strategies • Implement improvements in project delivery processes

🎯 Requirements

• 10+ years of experience in project or program management • at least 4 years in people management position • demonstrated ability to lead cross-functional teams • technical background in software engineering, infrastructure, software deployment practices • experience with API-based software integrations • strong experience with Agile methodologies • strong experience with Jira, Confluence, and other Agile project tools • proven ability to manage distributed and cross-functional teams • Bachelor's Degree in Business Administration, Marketing, Engineering, Computer Science or related fields (preferred) • experience in QSR, digital signage, or retail technology industries (preferred)

🏖️ Benefits

• annual market competitive bonus program • Thrive Program with flexible work options • dedicated time for health and wellbeing (e.g. virtual Yoga or meditation sessions) • Global Wellness paid day off • Give Back Day for community impact

Apply Now

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