Commercial District Manager – Field Sales & Service

🔥 0 minutes ago

🌽 Illinois, Wisconsin – Remote

🌽 Illinois – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏙️ Outside Sales

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The COATS Company

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1947

🏢 Enterprise

Automotive • Manufacturing • Enterprise

The COATS Company is a manufacturer of tire changers, wheel balancers, and lifts for light passenger cars and heavy-duty vehicles. Based in Nashville, Tennessee, COATS provides a wide range of automotive service equipment designed to enhance productivity and efficiency in automotive repair shops and dealerships. The company also offers inspections and accessories to support its products, making it a trusted partner for tire dealers and automotive service centers nationwide.

📋 Description

• Drive actions to improve key performance indicators in customer satisfaction, sales (installs), distributor sales network growth, full shop product category growth, direct service revenue, direct service profitability, direct service network growth, third party sales/service network growth and fix right first time two days (FRFT2D) through daily management and process improvements. • Develop and foster key relationships with the proper stakeholders at key account customers to minimize customer equipment downtime and improve customer satisfaction. • Develop and implement action items for territory development (customers, product lines, etc.) • Manage and support Field Service Technicians • Conduct weekly meetings for the following topics: Territory KPI review Technician discussion (training gaps, performance issues, etc.) Review of any issues that were escalated. Communicate/review any business updates, process changes and other critical info. Ensure Technicians are receiving support needed from other company resources (i.e. payroll, HR, Engineering, etc.) Payroll reporting and approvals Daily management reporting (revenue, dispatch data, etc.)

🎯 Requirements

• Minimum of 2-3 years of demonstrated success leading a team to achieve results in a service, sales, and customer service function. • Automotive aftermarket is a strong plus • Proven proficiency in remote work- ability to work independently while staying connected with a distributed team. • Strong computer skills, including MS Excel and PowerPoint. • Experience with business intelligence tools (ex. Cognos, Microsoft PowerBI, etc.) is strongly preferred. • Highly organized communicator with the ability to effectively communicate to workgroups and individuals efficiently. • Demonstrated ability in planning, scheduling, and coordinating activities to satisfy customer needs on a timely basis. • A dedicated commitment to customer service excellence, with a proven track record of providing professional and proactive support that builds customer confidence, trust, and long-term relationships.

🏖️ Benefits

• No relocation assistance available • Equal opportunity employer