Associate Program Director

🕒 2 days ago

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Code for America

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

🤲 Charity

🏛️ Government

🌍 Social Impact

Charity • Government • Social Impact

Code for America is a non-partisan, non-political 501(c)(3) charitable organization dedicated to improving government services and fostering resilient communities. The organization leverages technology to simplify access to food benefits, tax filing, criminal record clearance, and more, aiming to break down barriers and find real solutions for individuals across the country. Through partnerships with governments and communities, Code for America designs human-centered applications and provides consulting and advisory services to enhance social safety nets and government processes. By building tools and resources that facilitate easier benefit enrollment and tax services, Code for America strives to create a more inclusive government that works for everyone.

📋 Description

• Serve as the primary project lead for assigned projects, accountable for successful delivery across scope, timeline, budget, and outcomes. • Shape and steward project-level strategy in partnership with the Program Director and other cross-functional leads, translating program priorities into clear delivery plans and success measures. • Own project planning from kickoff through close-out, ensuring roles, decision rights, and expectations are clear for internal teams and external partners. • Lead cross-disciplinary teams through ambiguity by setting direction, facilitating decision-making, and maintaining momentum toward outcomes. • Make informed delivery tradeoffs when constraints arise (e.g., scope, timeline, staffing), clearly articulating options, risks, and recommendations. • Monitor progress against goals and adjust plans as needed in response to delivery realities, partner needs, or shifting constraints. • Ensure project work remains aligned with Code for America’s values, user-centered principles, and impact goals throughout execution. • Elevate insights from project delivery — including risks, opportunities, and learnings — to inform Program Director decision-making and portfolio-level understanding. • Lead the end-to-end project management lifecycle for key initiatives, driving scope definition, strategic planning, cross-functional execution, and reporting • Translate program goals into clear scopes, milestones, and realistic workplans across disciplines • Coordinate project timelines, dependencies, and task execution with cross-functional teams • Support smooth cross-functional collaboration (e.g., between Programs, Product, Design, Engineering, Research) • Proactively surface delivery risks early and work with the Program Director to resolve issues before they escalate. • Surface project-level staffing and resource needs, including skill gaps, capacity risks, or upcoming transitions that could impact delivery. • Use tools and norms (e.g., trackers, templates, standups) that improve teamwide delivery practices • Ensure delivery decisions are grounded in feasibility, capacity, and partner context. • Ensure what we deliver is on time, on budget, and aligned with our values and impact goals • Apply Code for America’s program delivery standards through a strong project management framework across projects, including: • Facilitating clear project kickoffs and a shared understanding of goals and roles • Ongoing risk and opportunity management • Demonstrating consistent partner communication and accountability • Upholding clear documentation and knowledge sharing • Facilitating retrospectives and continuous improvement practices • Surface insights, learnings, and best practices from projects to ensure portfolio strategy is aligned with on-the-ground realities • Build out the processes, resources, and internal team configurations needed to ensure effective partnerships, service delivery, and the team’s ability to meet direct impact and systems change goals • Partner with the Program Directors to address resourcing risks and plan for continuity. • Document lessons learned and contribute practices, templates, or insights that strengthen delivery across projects and the portfolio.

🎯 Requirements

• 7+ years of experience leading complex projects in civic tech, consulting, government, or adjacent environments, with demonstrated accountability for delivery outcomes • Strong understanding of public benefits implementation and administration, particularly SNAP, WIC, Medicaid, EITC, CTC, or other anti-poverty programs. • Proven track record of cross-sector stakeholder engagement (public, nonprofit, private), ideally including product development, data usage, policy, and collaborative implementation. • Problem solver and strategic thinker who is comfortable using frameworks and data to help structure the team's thinking and solve multi-faceted problems. • A compelling oral and written communicator with a can-do attitude, who is able to clearly explain concerns, reasoning, and decisions to internal teams and external partners. • Thrives in a fast-paced environment, gravitates towards continuous change, and is able to change their mind based on new information or constructive feedback. • Natural collaborator who values honesty and openness, builds relationships, seeks input, does not shy away from conflict, and facilitates decision-making. • Passion for the Code for America mission and vision for digital service delivery, and strong and persuasive values for the role of user-centered technology in government. • Deep commitment to transparency and fairness. • Strong analytical and communication skills. • Ability to work independently and collaboratively. • Passion for government service improvement. • Curiosity about emerging AI tools and a commitment to using them ethically and effectively. • Ability to thrive in ambiguity and work on under-defined challenges.

🏖️ Benefits

• Leadership and teammates who share a strong work ethic and values, and who respect and care for one another • A collaborative, cross-functional, hardworking, and joyful environment • Laptop provided • A one-time $700 payment for remote environment setup; $200 stipend (in first paycheck) and up to $500 reimbursement, in accordance with our equipment policy • Cell phone and/or internet reimbursement of $50 per month • $500 annual (per calendar year) stipend towards professional development; prorated at time of hire • Up to $500 of professional development funds can be rolled over each year, up to a maximum of $1000 • Training / guidance for staff required to utilize AI as part of their role, plus opportunities for employees to gain AI-related skills to support job and career growth • Employees receive a 100% employer match on the first 3% of contributions. • Employees with 3+ years of service receive an additional 50% match on contributions between 3% and 5%, for a maximum employer contribution of 5% • At least one no cost health insurance option for full-time employees for employee-only coverage • A minimum of 80% of the cost of dependent coverage • Code for America employees may work remotely across the US • Code for America employees main residence must be within the US • Full-time employees work 40 hours per week, Monday - Friday • Open personal time off (subject to manager approval), a minimum of 14 paid holidays, and an org-wide closure from Christmas Day through New Year's Day • Paid sick time; up to 96 hours annually • 17 weeks of paid parental and family leave • 3 weeks of paid sabbatical after 5 years of service