Director of Delivery Operations

🕒 July 30

🇺🇸 United States – Remote

💵 $121.9k - $149.2k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Code for America

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

🤲 Charity

🏛️ Government

🌍 Social Impact

Charity • Government • Social Impact

Code for America is a non-partisan, non-political 501(c)(3) charitable organization dedicated to improving government services and fostering resilient communities. The organization leverages technology to simplify access to food benefits, tax filing, criminal record clearance, and more, aiming to break down barriers and find real solutions for individuals across the country. Through partnerships with governments and communities, Code for America designs human-centered applications and provides consulting and advisory services to enhance social safety nets and government processes. By building tools and resources that facilitate easier benefit enrollment and tax services, Code for America strives to create a more inclusive government that works for everyone.

📋 Description

• Establish and continuously improve Code for America's delivery methodology, including project management standards, tools, templates, playbooks, and governance frameworks • Set strategic priorities for delivery infrastructure investment and make tradeoffs between standardization and project-specific flexibility • Design and maintain protocols for the full project lifecycle, including cultivation handoffs, project kickoff, team onboarding, scope revisions, and project close-out • Collaborate with product operations on common processes across product and advisory work • Own and administer delivery tooling such as Asana and Airtable, including configuration and portfolio visibility • Maintain a library of delivery templates, guides, and playbooks • Identify and integrate AI tools into delivery workflows • Support project leaders with day-to-day delivery standards and course correction • Roll out training, tools, resources, and onboarding support across program teams • Drive adoption through change management and address resistance proactively • Design feedback loops through quality assurance reviews, retrospectives, and structured check-ins • Identify recurring risks, scope issues, and handoff breakdowns and translate them into guidance and coaching • Support scope revision processes and partner with leaders across disciplines • Partner with Partnerships to ensure smooth cultivation-to-delivery handoffs • Assess and improve governance, reporting, check-ins, and communication processes • Track adoption of delivery standards and flag gaps • Support Program Directors with project reviews and escalations • Partner with senior program leadership to align delivery operations with organizational strategy • Anticipate systemic portfolio challenges and develop root-cause solutions • Engage in ad hoc projects and initiatives as required

🎯 Requirements

• 8+ years of experience in project management, delivery operations, or a PMO function • Ideally experience within digital services, consulting, government, or a related civic technology organization • Demonstrated experience designing and implementing delivery frameworks, standards, or playbooks • Ability to set priorities across a delivery domain and communicate standardization tradeoffs to senior stakeholders • Strong coaching and change management skills, with a track record of driving adoption of new practices • Ability to learn fast, act with conviction, and remain open to feedback • Experience facilitating project kickoffs and structuring handoff processes between teams or functions • Deep familiarity with project and delivery management tools such as Asana, Airtable, Jira, or Smartsheet, including configuration and adoption support • Experience identifying and integrating AI tools into delivery or project management workflows responsibly • Experience supporting a portfolio of concurrent projects and identifying systemic delivery risks • Comfort working in a highly collaborative, cross-functional environment • Experience navigating scope changes, escalations, and shifting partner expectations in complex, multi-stakeholder projects • Curiosity about emerging AI tools and commitment to using them responsibly • Deep commitment to Code for America's mission • Experience with civic tech, government services, or public sector delivery contexts is a bonus • Familiarity with human-centered design or agile delivery methodologies is a bonus • Experience building delivery operations functions from scratch is a bonus • Background working with government partners is a bonus • Experience developing training curricula or facilitating communities of practice is a bonus

🏖️ Benefits

• Laptop provided • One-time $700 payment for remote environment setup; $200 stipend and up to $500 reimbursement • Cell phone and/or internet reimbursement of $50 per month • $500 annual professional development stipend, prorated at time of hire • Up to $500 of professional development funds can be rolled over each year, up to a maximum of $1000 • Training and guidance for staff required to utilize AI, plus opportunities to gain AI-related skills • 100% employer match on the first 3% of 401(k) contributions • Additional 50% match on contributions between 3% and 5% after 3+ years of service, for a maximum employer contribution of 5% • At least one no-cost health insurance option for full-time employees for employee-only coverage • Minimum 80% of the cost of dependent coverage • Remote work across the US • Full-time employees work 40 hours per week, Monday-Friday • Collaborative working hours between 10 AM and 3 PM PT • Open personal time off, subject to manager approval • Minimum of 14 paid holidays • Organization-wide closure from Christmas Day through New Year's Day • Paid sick time, up to 96 hours annually • 17 weeks of paid parental and family leave • 3 weeks of paid sabbatical after 5 years of service • Collaborative, cross-functional, hardworking, and joyful work environment