Senior Customer Success Manager

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $112k - $170k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coder

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🏢 Enterprise

🔐 Security

SaaS • Enterprise • Security

Coder is a company that provides an open-source self-hosted cloud development environment (CDE) platform. The platform allows organizations to deploy development environments across various infrastructures such as VMs, Kubernetes, and cloud services, facilitating secure, fast, and flexible coding solutions. Coder focuses on increasing developer productivity by enabling rapid deployment of fully configured cloud environments, optimizing resource use, and streamlining coding operations for developers, data engineers, and scientists. It enhances security and privacy for development environments by separating desktop environments, allowing safe third-party access, and implementing enterprise-grade security protocols. Coder is SOC2 Type II certified and supports a customizable, enterprise-scalable experience with self-hosting and open-source solutions.

📋 Description

• Lead onboarding and rollout plans for new customers • Coordinate with Sales on successful implementation of Coder’s platform • Remove barriers to customer adoption and help customers achieve desired outcomes • Understand customer goals, challenges, and use cases and provide tailored guidance • Identify expansion opportunities and partner with Sales on upsell and cross-sell motions • Oversee renewals and forecasting • Serve as primary contact for inquiries, issues, and escalations • Collaborate with Coder teams to resolve customer issues • Monitor and report on customer health and usage • Develop deep expertise in Coder’s products to provide global customer coverage

🎯 Requirements

• 3+ years in software/SaaS sales and/or customer success • Enterprise experience preferred • Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC • Hands-on experience with Salesforce and other industry-standard CS platforms • Experience building relationships across executive, business, and technical stakeholders • Ability to provide actionable customer feedback to Product and cross-functional teams • Startup experience • Strong verbal communication and technical writing skills • Creative and analytical problem-solving approach • Customer success or sales experience focused on developer tools preferred • Renewal management experience preferred • Experience with Totango or a similar Customer Success platform preferred • Familiarity with AI and the developer tools ecosystem preferred

🏖️ Benefits

• Equity • Commission • Remote work • Transparent interview process • AI tooling permitted for take-home assessments • Equal employment opportunity