Senior Customer Success Manager

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $123k - $187k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Coder

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🏢 Enterprise

🔐 Security

SaaS • Enterprise • Security

Coder is a company that provides an open-source self-hosted cloud development environment (CDE) platform. The platform allows organizations to deploy development environments across various infrastructures such as VMs, Kubernetes, and cloud services, facilitating secure, fast, and flexible coding solutions. Coder focuses on increasing developer productivity by enabling rapid deployment of fully configured cloud environments, optimizing resource use, and streamlining coding operations for developers, data engineers, and scientists. It enhances security and privacy for development environments by separating desktop environments, allowing safe third-party access, and implementing enterprise-grade security protocols. Coder is SOC2 Type II certified and supports a customizable, enterprise-scalable experience with self-hosting and open-source solutions.

📋 Description

• Own onboarding and rollout plans for new customers and coordinate with Sales for successful Coder platform implementations • Remove barriers to adoption and help customers achieve desired outcomes • Understand customer goals, challenges, and use cases and provide tailored guidance and recommendations • Identify expansion opportunities and partner with Sales on upsell and cross-sell motions • Oversee renewals and forecasting • Serve as primary contact for inquiries, issues, and escalations and collaborate with Coder teams to resolve them • Monitor and report on customer health and usage • Develop deep expertise in Coder products to provide global customer coverage • Partner with Sales, Support, and Product on customer issues, feedback, expansions, and renewals

🎯 Requirements

• 3+ years in software/SaaS sales and/or customer success; enterprise experience preferred • Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC • Hands-on experience with Salesforce and other industry-standard Customer Success platforms • History of building relationships across executive, business, and technical stakeholders • Ability to advocate internally for customers and provide actionable feedback to Product and cross-functional teams • Staying current on industry trends, Customer Success best practices, and the competitive landscape • Startup experience • High EQ with strong verbal communication and technical writing skills • Self-motivated with a creative and analytical approach to problem-solving • Customer success or sales experience focused on developer tools is a bonus • Renewal management experience is a bonus • Experience with Totango or a similar Customer Success platform is a bonus • Familiarity with AI and the developer tools ecosystem is a bonus • Must answer whether visa sponsorship will be required to work in the country of residence

🏖️ Benefits

• Equity • Bonus • Transparent interview process intended to be completed in two to four weeks, if schedules allow • AI tooling permitted for take-home assessments • Equal employment opportunity commitment