Director of Customer Success – Americas

🕒 May 15

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CodeRabbit

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

Artificial Intelligence • SaaS • Enterprise

CodeRabbit is an advanced AI-powered tool designed to enhance the code review process for development teams. It integrates directly with platforms like GitHub and GitLab, providing instant line-by-line feedback on pull requests, which significantly reduces review times and improves code quality. The tool employs sophisticated algorithms to understand code structure, allowing it to catch bugs and suggest automated fixes while generating meaningful summaries for human reviewers. With a focus on maintaining high standards and efficient workflows, CodeRabbit is engineered to empower teams to ship high-quality software faster, all while ensuring data privacy and security.

📋 Description

• Hiring and developing a Customer Success Management team • Overseeing the customer journey from onboarding to production scaling • Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations • Building playbooks and knowledge bases • Own a book of business to include renewals and expansion opportunities • Become a product expert and understand all components of CodeRabbit • Educate customers on the best product usage, ensuring they maximize the value out of it • Champion customer needs internally, leveraging your customer knowledge to advocate for them and influence the product roadmap • Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit • Own customer-facing communications to ensure a professional and concise message • Partner cross-functionally to advocate for customer needs • Develop and present periodic reviews to customer leadership • Own forecasting for renewals, expansion, and churn risk across the book of business, delivering accurate NRR and GRR commits to the executive team

🎯 Requirements

• At least 10+ years of experience in customer success, account management, or a similar role, with at least 5 years in a leadership role • Demonstrated success building and scaling customer-facing teams in a high-growth technology company • Technical competency to understand CodeRabbit’s software and build strong relationships with highly technical prospects and key business stakeholders • Customer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help solve their problems • Strong knowledge of the customer success space, including experience with negotiations and procurement processes • Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message • Ability to establish trust at the CxO level as well as with software development practitioners • Familiarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor • Excellent communication skills: business fluency in spoken and written English • Ability to travel about 25% of the time to meet with customers. • “Nice to Have” Great candidates may also have one or more of these qualifications: • Experience with code review processes and tools • Familiarity with AI, software developer, and open source technologies • Experience with GTM at early-stage, high-growth, VC-backed startups • Familiarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOps • Experience with major cloud providers and cloud-native technologies • Familiarity with observability, RCA, and debugging practices

🏖️ Benefits

• Competitive salary, equity, and benefits • Professional development opportunities