Senior Customer Success Manager

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $100k - $110k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CoderPad

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🎯 Recruiter

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2020-06

Recruitment • SaaS • Enterprise

CoderPad is a leading platform for conducting coding assessments and collaborative technical interviews. It enables companies to hire technical talent with confidence by offering tools such as gamified assessments, auto-graded tests, and live pair-programming sessions in a familiar integrated development environment (IDE). CoderPad is designed to streamline the hiring process for technical roles, providing functionalities like cheating prevention, digital whiteboards, and skill progression tracking to enhance the candidate evaluation process. With a focus on security and ease of use, CoderPad integrates with various tools and offers flexible plans suitable for companies of all sizes. The platform aims to reduce time-to-hire and improve the candidate experience, making it a preferred choice for engineering and talent acquisition teams worldwide.

📋 Description

• Manage a portfolio of approximately 40–50 mid-market customers, focusing on retention, adoption, satisfaction, and strategic health • Lead onboarding plans to achieve rapid time-to-value and strong adoption trajectories • Monitor customer health using data and qualitative signals; identify at-risk accounts and recommend corrective actions • Develop and execute customer success plans aligned with customer business goals • Drive renewal conversations and mitigation strategies with Sales • Identify expansion opportunities and influence them through value messaging and coordinated actions with Strategic Account Executives • Conduct periodic business reviews to demonstrate value delivery and deepen relationships • Serve as the internal voice of the customer to drive product improvements and operational refinements • Collaborate with Product, Support, Marketing, Sales, and other teams to ensure a cohesive customer experience • Use AI tools daily for account research, customer insights, success planning, QBR preparation, risk identification, and internal workflows • Report to the Head of Customer Success

🎯 Requirements

• Experience managing approximately 40–50 mid-market customer accounts • Builds deep, long-term relationships with customer stakeholders • Articulates value clearly across roles, from daily users to business leaders • Interprets customer and usage data to guide proactive actions • Anticipates challenges and drives solutions collaboratively • Understands customer business models and aligns solutions to outcomes • Partners with Sales, Product, Support, and other internal teams • Uses AI as a core part of work, including delegating appropriate tasks, directing AI effectively, critically evaluating outputs, and building AI-enabled workflows • Permanent and unrestricted right to work in the country of residence without present or future sponsorship • Ability to work CST/EST hours

🏖️ Benefits

• Meaningful work with high impact for a well-loved product • Competitive, market-rate salaries • Stock options with a 4-year vesting schedule • Medical, dental, and vision insurance (90% covered for employees and dependents) • Flexible Spending Account (FSA) • 401K with profit sharing • Unlimited paid time off with an expectation of taking 3 weeks annually in addition to 20 company holidays • Remote-friendly environment with monthly WFH stipend • Parental leave (primary: 16 weeks; secondary: 12 weeks) • Short- and long-term disability and life insurance coverage • Choice of laptop computer • Internal mobility and growth opportunities