Implementation & Enablement Manager – SMB

🕒 July 29

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Cognisys

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🔒 Cybersecurity

📋 Compliance

💼 Consulting

💰 Debt financing on 2023-04

Cybersecurity • Compliance • Consulting

Cognisys is a cybersecurity and compliance consultancy that provides governance, risk and compliance (GRC) services, CREST-accredited penetration testing, and vulnerability management. They act as a security and compliance partner (including vCISO engagements), and are a leading global service partner for Vanta, helping clients accelerate compliance like SOC 2 and ISO 27001. Cognisys operates internationally with multiple regional teams and offices, offers remote and hybrid roles, and emphasizes agile, client-focused delivery for organisations ranging from startups to large enterprises.

📋 Description

• Own the end-to-end customer implementation journey, from initial kick-off through to successful completion. • Manage multiple customer implementations simultaneously while maintaining an exceptional customer experience. • Lead onboarding sessions, implementation workshops and project kick-off meetings. • Guide customers through the implementation of security and compliance frameworks, including ISO 27001, SOC 2 and Vanta. • Help customers understand implementation milestones, key deliverables and best practices throughout their compliance journey. • Act as the primary point of contact throughout implementation, building trusted relationships with customers and key stakeholders. • Provide proactive communication and regular implementation updates. • Ensure customer expectations are managed effectively throughout the engagement. • Coordinate GRC Consultants, auditors and internal stakeholders to ensure successful project delivery. • Monitor implementation health, customer engagement and overall project progress. • Identify and proactively remove blockers that could impact customer adoption or implementation success. • Contribute to the ongoing improvement of Cognisys' implementation methodology.

🎯 Requirements

• Experience leading software, SaaS, cybersecurity or professional services implementations. • Strong customer-facing communication and stakeholder management skills. • Experience managing multiple customer implementations or projects simultaneously. • Experience coordinating cross-functional teams and balancing competing priorities. • Excellent organisational and planning skills with a strong focus on customer outcomes. • Comfortable learning technical concepts and translating them into clear, business-focused language. • A proactive, solution-focused approach with the confidence to take ownership and remove delivery blockers.

🏖️ Benefits

• 22 days PTO per year plus 11 American bank holidays. • 1 day of paid leave for your Birthday. • Individual access to a healthcare and life insurance plan. • Employee mental health and wellbeing platform. • £2,000 annual training budget to support your continued learning and career growth. • Referral bonus up to £2,000 per successful referral.