Customer Education Lead

Job not on LinkedIn

🕒 3 days ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📚 Learning and Development

👻 Ghost score 17%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CoLab Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

CoLab Software is a company focused on improving the design collaboration process for engineering teams. They provide tools that facilitate efficient CAD reviews and automate issue tracking, helping teams design better products faster. CoLab integrates with major PLM and CAD systems and supports a variety of use cases including supplier collaboration, cost reduction, new product development, and design for manufacturability. Their platform, featuring tools such as ReviewAI, enables users to generate feedback, collaborate in real-time, and capture performance data to drive continuous improvement. CoLab aims to streamline design processes, reduce decision-making errors, and enhance product quality.

📋 Description

• Map CoLab's customer audiences and identify learning needs • Use product usage data, support ticket trends, and CSM feedback to identify education priorities • Translate customer friction into learning priorities with Customer Success, Solutions Engineering, and Implementation teams • Create onboarding and enablement materials including videos, guides, templates, and self-paced modules • Design interactive learning paths, assessments, certification exams, and CoLab Academy curriculum • Evaluate, select, and implement an LMS or content hub • Define content creation, review, maintenance, version-control, and release-aligned update processes • Build learner, Customer Success, and Product feedback loops • Develop peer learning, customer community, and knowledge-sharing programs • Define the balance between live implementation delivery and self-serve education • Address onboarding friction to accelerate time-to-value • Measure content impact on customer health, activation, feature adoption, and renewals; iterate based on data • Equip CSMs and CSEs with materials for consistent messaging and reduced one-to-one training • Create internal enablement content for new features and use cases • Partner with Product Marketing on feature launches and release-ready education content

🎯 Requirements

• 3+ years in instructional design, customer education, or enablement at a B2B SaaS company • Experience creating customer-facing content that drives measurable adoption • Demonstrated success linking education programs to business outcomes (adoption, time-to-value, renewals) • Strong project management and collaboration skills across Customer Success, Product, and Marketing • Excellent writing, organization, and presentation skills • Experience with technical B2B products, especially engineering tools (CAD, PLM, DevOps, etc.) (nice to have) • Hands-on experience with LMS platforms (e.g., Skilljar, Docebo, Thought Industries) or course authoring tools (e.g., Articulate Rise, Camtasia, Adobe Creative Suite) (nice to have) • Proven ability to design for scale, blending asynchronous and live learning formats (nice to have) • Background in customer marketing, enablement, or customer community (nice to have)

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